I recently had an amazing customer service experience with the company AR North America who sells electric pressure washers that I felt I had to share. Basically, I called their number and after picking from the options, was immediately (literally, no hold time) connected to a fluent, native English speaker who troubleshooted my problem quickly and said he would mail me replacement parts right away. No hassles. No charges. This is how customer service should be and it's sad we've been desensitized to such bad customer service that an experience like this stands out to me. After looking at their site, I was actually talking to their service manager.
Also, I recommend the book Raving Fans as a good resource on customer service. Feel free to share your opinions on recent customer service experiences you've had, either good or bad, as further insight into this issue. Or you can share how your company handles customer service and how effective/ineffective you think it is. Any thoughts or opinions are appreciated!
Also, I recommend the book Raving Fans as a good resource on customer service. Feel free to share your opinions on recent customer service experiences you've had, either good or bad, as further insight into this issue. Or you can share how your company handles customer service and how effective/ineffective you think it is. Any thoughts or opinions are appreciated!
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