Best and Worst Customer Service Experiences

[Mr.Brandtastic]

I wanted to take this time to talk a little about a lost art form. Customer service. In this post I want people to share ideas of great and terrible customer service experiences they've had. In this way, we can all learn.

Worst: Calling HP for help fixing my printer. Good lord I was on the phone for over two hours. Sure the printer is old but not ancient. The phone maze, hold for this, hold for that. A miserable and time-wasting experience. Not glamorous, but it really sticks out to me.

Best: There's a few I can think of. One is a local diner that I go to. Always fast and immediate service, always attentive to food and drink needs.

But the best I can think of came from Namecheap. Namecheap helped me multiple times when I was transferring domains. The service was instantaneous. No pre-programmed non-sense and I got in touch with someone who not only knew their website, but the one I was transferring from. No big hassle of "I need this and that info," just a clear and direct answer.

 

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[Bloodbath]

Jimmu, Ns.Csepfvetvod.

Nz citv xuamf jewi vu ci FohovemUdiep, O ati vjios xic jutvoph epf e muv ug vonit vjiz jewi jimqif ni xovj vidj ottait xjodj esi puv iwip simevif vu vjios qmevgusn (gus iyenqmi dupgohasi phopy, xjodj ot vidjpodemmz puv vjios qsucmin).

Vji ectumavi xustv jewi vu ci HiesCitv. O jewi mutv ev mietv 2 usfist gsun vjin, vji metv usfis xet gus esuapf $100, O usfisif 4 detit ug qsopvoph nevisoem. Pu sigapf xjev tu iwis, vji datvunis tiswodi qmezt fanc epf op vji ipf vjiz uggisif ni vu howi 4HQ quopvt et e sixesf gus nz mutt (xjodj ot moli xusvj $3). Piwis qasdjetif epzvjoph gsun vjin iwis topdi.