An excellent example of SCE

[ExaltedLife]

Although I'm not certain if it was Amazon or MJ DeMarco who orchestrated this latest example of Surpassing Customer Expectations (the same principle as SUCS but I like my acronym better), I do know that I've lately received two emails that are a perfect example of the working principle.

 

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[OldFaithful]

Care to share/post your examples?

 

[ExaltedLife]

I didn't want to give away MJ's strategy without his nod of approval. If it's Amazon's strategy then I will no problem. But anybody who pre-ordered UnScripted should already know.

 

[extraordwealth]

Post your example let us learn from your example.

 

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