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  1. stantechie

    Years of learning, now time to engage in actual process

    INTRO 
    Good morning and hello everyone! I have been silently following along on this forum for some time, and have listened to all three of the books by MJ (Audible versions). I'm re-listening to Unscripted right now after finishing the new Rat Race book, and I'm inspired to actually get started in...
  2. R

    Customer Appreciation Cards, Help!?

    Okay so I put up some of my products on the internet a few weeks ago and am starting to see some sales. I want to provide a world class experience to my customers so one little thing I can do is write hand written thank you notes. I wrote a general thank you note that I can twist around to suit...
  3. Andy Black

    Video SUCS

    PEOPLE 
    Superior Unexpected Customer Service (SUCS) As far as I'm concerned "Business is about building relationships." I've been sending a manual email to everyone who signed up to my course, and to all the buyers - that's over 150 emails by hand! Except as Gary V says "Marketers ruin everything" -...
  4. JustKris

    What SUCS about the Slowlane...

    SLOWLANE 
    You know the worst thing about working in the Slowlane? The lack of control in the quality of what you're selling. The place where I work now has a decent product, but there are so many problems that keep plaguing the company without an end in sight. And it's so frustrating to have a customer...
  5. ExaltedLife

    An excellent example of SCE

    PEOPLE 
    Although I'm not certain if it was Amazon or MJ Demarco who orchestrated this latest example of Surpassing Customer Expectations (the same principle as SUCS but I like my acronym better), I do know that I've lately received two emails that are a perfect example of the working principle.
  6. MustImprove

    Your Fastlane Rocket Fuel - Compounding Action Power

    GOLD! 
    Can your simple action open a $100 million door? Well, it turns out that in a certain way it can. Straight up, that doesn’t mean I’m sitting on a $100 mil, but I experienced a wonderful example of the astonishing compounding power of execution and action. You get results that are massively...

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