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An excellent example of SCE

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Topics relating to managing people and relationships

ExaltedLife

Silver Contributor
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Nov 10, 2015
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Although I'm not certain if it was Amazon or MJ Demarco who orchestrated this latest example of Surpassing Customer Expectations (the same principle as SUCS but I like my acronym better), I do know that I've lately received two emails that are a perfect example of the working principle.
 
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ExaltedLife

Silver Contributor
FASTLANE INSIDER
Read Fastlane!
Read Unscripted!
Speedway Pass
Nov 10, 2015
389
757
29
I didn't want to give away MJ's strategy without his nod of approval. If it's Amazon's strategy then I will no problem. But anybody who pre-ordered UnScripted should already know.
 

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