Who does due diligence on well known brands?! I don't...didn't...until now... Lesson learned.
From the date of order my transaction with Comcast was a HEADACHE.
1. Deceptive installation quotes.
2. Don't honor gift card promotions.
3. Arbitrarily change your plan without notifying you.
HIDDEN FEES AND CHARGES!!!
I signed up for the Xfinity total package. This promotion was a 2 year contract that came with a $500 gift card once you get the plan for $199 per month, which includes 4 cable boxes, DVR, internet, all cable/movie channels, and house phone.
After hassling day in and day out with the customer service reps about my installation costs, monthly bill, and contract issues I finally got it all sorted. WHEW! That took exactly ONE MONTH for them to UPDATE my account.
Only to then check my gift card status and get the following message:
Our records indicate that the account holder did not accept the minimum term agreement required for this offer.
I signed up online for this service/promotion and verified everything with their cyber tech, as well as the installer, as well as the customer service reps I had to call. I was told in the end that everything would be taken care of. It has not been.
I decided to google "Comcast $500 gift card". Countless threads and forums appeared from customers who did not get their gift cards, even though they upheld their part of the contract.
The customer service people are not very helpful. They should not be allowed to do this.
I'm soooo mad!!!!!
From the date of order my transaction with Comcast was a HEADACHE.
1. Deceptive installation quotes.
2. Don't honor gift card promotions.
3. Arbitrarily change your plan without notifying you.
HIDDEN FEES AND CHARGES!!!
I signed up for the Xfinity total package. This promotion was a 2 year contract that came with a $500 gift card once you get the plan for $199 per month, which includes 4 cable boxes, DVR, internet, all cable/movie channels, and house phone.
After hassling day in and day out with the customer service reps about my installation costs, monthly bill, and contract issues I finally got it all sorted. WHEW! That took exactly ONE MONTH for them to UPDATE my account.
Only to then check my gift card status and get the following message:
Our records indicate that the account holder did not accept the minimum term agreement required for this offer.
I decided to google "Comcast $500 gift card". Countless threads and forums appeared from customers who did not get their gift cards, even though they upheld their part of the contract.
The customer service people are not very helpful. They should not be allowed to do this.
I'm soooo mad!!!!!
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