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Hey I wanted some serious advice about an unfair app suspension from the Google Play Store.
In the UK we have laws where if a worker is unfairly sacked from work they can take legal action and get justice that way. However when it comes to the 'business partnership' with Google Play even if they unfairly suspend your app or account there is not much you can do, unless you can pull together the online equivalent of a million man march. Its your word against theirs and even if you are right it doesn't matter. There are hundreds if not thousands of independent developers who would agree with this.
So I developed a mobile app and published it, all tested and ready to go. The app was checked and approved by Google Play.... Great...
The app was a digital scales simulator app called 3 Grams, which is a real working app which gives users estimates of the weight of an object.
The app was live on the store was just over 4 years, during which several updates to the app and listing were approved first time without any issues.
Then early 2023 they suspended the app without any warnings you can see the suspension email screenshot here:

Google's Reasons For Suspension:
My Counter Claim in My Appeal:
- They claim the app is not functional
- They claim the app is deceptive
What steps have I taken:
In the UK we have laws where if a worker is unfairly sacked from work they can take legal action and get justice that way. However when it comes to the 'business partnership' with Google Play even if they unfairly suspend your app or account there is not much you can do, unless you can pull together the online equivalent of a million man march. Its your word against theirs and even if you are right it doesn't matter. There are hundreds if not thousands of independent developers who would agree with this.
So I developed a mobile app and published it, all tested and ready to go. The app was checked and approved by Google Play.... Great...
The app was a digital scales simulator app called 3 Grams, which is a real working app which gives users estimates of the weight of an object.
The app was live on the store was just over 4 years, during which several updates to the app and listing were approved first time without any issues.
Then early 2023 they suspended the app without any warnings you can see the suspension email screenshot here:

Google's Reasons For Suspension:
- They claim the app is not functional
- They claim the app is deceptive
- They claim that a phone was not designed to be a digital scale app
My Counter Claim in My Appeal:
- They claim the app is not functional
- But there are several video demonstrations showing clearly that the app works and how it works.
- But it had over 40K active installs and 1.66K daily users - So what exactly were they doing with the scales app if it didn't function?
- But it had over hundred positive 4 to 5 star ratings and reviews. The Facebook page alone has over 70 ratings and 5 stars overall.
- But I've tested it on several phones and have produced a written algorithm showing how the weight is calculated using tilt readings... its real science.
- But if the app didn't function then why was it approved like a dozen times?
- They claim the app is deceptive
- If the app is proven to be functional how can it be deceptive.
- If we describe the app as a digital scales simulator and it can be used to estimate weight, how is that deceptive.
- There is nothing deceptive and it it policy compliant.
- But a phone isn't designed to do alot of things but they still can be used to do those things... I mean a phone isn't really a Tom Tom but it has the features to enable it to be used as one.
- But the phone is not designed to be a Ghost Detector or Metal Detector and yet there are thousands of those apps on the Google Play Store.
- But the whole of point of mobile apps is the EXTEND the functionality of phones so that they can be used to do things it want designed for...
What steps have I taken:
- I have appealed - No resolution, template responses, no further clarification or transparency
- I have appealed again - No resolution, template responses, no further clarification or transparency
- I have emailed play policy support - No resolution, template responses, no further clarification or transparency
- I have rang them numerous time - Its low level support who tell you they will check and get back to you. Last few times they've kept me waiting for over an hour and not answered.
- I have tried their social accounts - They send you round in circles and then don't reply
- I have requested for third party dispute resolution with their chosen party called CEDR - They have not replied after 2 months
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