theag
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- Jan 19, 2012
- 3,905
- 11,597
I'm using Zendesk. Its absolutely fantastic.
Been using it for about 3 months now. Before that I did my support via email.
I get 30-50 support requests per day. With email it was a mess and I hated my life. Zendesk saves me a TON of time because I now have templates (in zendesk they are called macros) for nearly every type of support request that comes up. If I dont, I constantly add new ones. The macros even personalize the greeting by inserting the requesters name. So I just have to hit a keyboard shortcut, type the first letters of the template and hit enter. Done.
It also integrates with a lot of shopping cart solutions and other great tools. So I have the order/customer data right next to the ticket.
Before Zendesk I spent a lot of time in Gmail. Very ineffective. Now I go into Zendesk once in the morning and once late afternoon and go through 30-50 tickets in a few minutes.
Absolutely best customer support tool I have ever used and can think of. Gets even better when you dont do support yourself and have someone else handle it because it has great reporting tools.
Complete recommendation from me.
Been using it for about 3 months now. Before that I did my support via email.
I get 30-50 support requests per day. With email it was a mess and I hated my life. Zendesk saves me a TON of time because I now have templates (in zendesk they are called macros) for nearly every type of support request that comes up. If I dont, I constantly add new ones. The macros even personalize the greeting by inserting the requesters name. So I just have to hit a keyboard shortcut, type the first letters of the template and hit enter. Done.
It also integrates with a lot of shopping cart solutions and other great tools. So I have the order/customer data right next to the ticket.
Before Zendesk I spent a lot of time in Gmail. Very ineffective. Now I go into Zendesk once in the morning and once late afternoon and go through 30-50 tickets in a few minutes.
Absolutely best customer support tool I have ever used and can think of. Gets even better when you dont do support yourself and have someone else handle it because it has great reporting tools.
Complete recommendation from me.