The-J
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They suck. But they won't suck forever.
NLP (natural language processing) is starting to get better and better, and soon chatbots will be able to have meaningful conversations toward a goal.
However, the biggest hurdle right now is understanding what people want out of a conversation. Even humans have a hard time with this, but chatbots have a tremendously difficult time with it.
Currently, the chatbots that are getting popular on Facebook Messenger have almost no NLP capabilities and are used as streamlined sales tools. Similar to how when you make a phone call and you can press a number to be directed to solve your problem. However, it's not always a great customer experience and is often implemented out of the desire to streamline and automate, rather than out of the desire to actually serve customers better. Surely, you should be able to see the problem in this.
There are some applications that chatbots really can do well. They can answer very simple questions, they can provide mapped out flows, and they can be used to send automated messages. They suck at everything else, though.
NLP (natural language processing) is starting to get better and better, and soon chatbots will be able to have meaningful conversations toward a goal.
However, the biggest hurdle right now is understanding what people want out of a conversation. Even humans have a hard time with this, but chatbots have a tremendously difficult time with it.
Currently, the chatbots that are getting popular on Facebook Messenger have almost no NLP capabilities and are used as streamlined sales tools. Similar to how when you make a phone call and you can press a number to be directed to solve your problem. However, it's not always a great customer experience and is often implemented out of the desire to streamline and automate, rather than out of the desire to actually serve customers better. Surely, you should be able to see the problem in this.
There are some applications that chatbots really can do well. They can answer very simple questions, they can provide mapped out flows, and they can be used to send automated messages. They suck at everything else, though.