- Joined
- Feb 24, 2015
- Messages
- 153
Rep Bank
$580
$580
User Power: 67%
Hey folks,
I want to tell you a story that happened to my those days and from which we all can learn to accelerate the growth of our business. Yesterday my dad send me to an auto service to change the windscreen of my Toyota. So i did so, i went there, let the car and they told me they will call me back later to pick up the car. My car had a problem with the front right window which couldn't open, and it's automated.
So lately they called me back and told me that the car is ready to go. I came there, and they told me that i will have an discount. So i payed 580 Lei (the equivalent of almost $140) and than jump in the car. The windscreen was perfect i saw no problems and i also saw that both front windows where opened. And i ask my self what happened knowing that the right window is broke. And you know what ? Yes, i guessed. They repaired the problem of my right window without asking me for a single dime cost. It works perfect and i have no problems.
So today i met with my dad and a guy which actually recommended dad to send me with the car there. I told that person what they made with my right window and we say that he also had a surprise for them for FREE at his car when he went there.
You see the match ? This guy went there and because of the Superior Unexpected Customer Service (S.U.C.S.) he recommended my dad to go there with my Toyota. Those guys violate our expectations and because of this they Increased the likelihood that we gonna tell other people about them.
The thing is that you should do the same. As MJ says, customer service in our day it's horrible, and because of this we can exploited it to grow our business. I also recognize that at my business where i sell eCommerce Software i violate my customers expectations.
So if you want to explode your business income, violate your customers expectations and they will sell for you better than any advertising that it's out there.
I hope this helps!
I want to tell you a story that happened to my those days and from which we all can learn to accelerate the growth of our business. Yesterday my dad send me to an auto service to change the windscreen of my Toyota. So i did so, i went there, let the car and they told me they will call me back later to pick up the car. My car had a problem with the front right window which couldn't open, and it's automated.
So lately they called me back and told me that the car is ready to go. I came there, and they told me that i will have an discount. So i payed 580 Lei (the equivalent of almost $140) and than jump in the car. The windscreen was perfect i saw no problems and i also saw that both front windows where opened. And i ask my self what happened knowing that the right window is broke. And you know what ? Yes, i guessed. They repaired the problem of my right window without asking me for a single dime cost. It works perfect and i have no problems.
So today i met with my dad and a guy which actually recommended dad to send me with the car there. I told that person what they made with my right window and we say that he also had a surprise for them for FREE at his car when he went there.
You see the match ? This guy went there and because of the Superior Unexpected Customer Service (S.U.C.S.) he recommended my dad to go there with my Toyota. Those guys violate our expectations and because of this they Increased the likelihood that we gonna tell other people about them.
The thing is that you should do the same. As MJ says, customer service in our day it's horrible, and because of this we can exploited it to grow our business. I also recognize that at my business where i sell eCommerce Software i violate my customers expectations.
So if you want to explode your business income, violate your customers expectations and they will sell for you better than any advertising that it's out there.
I hope this helps!
Dislike ads? Become a Fastlane member:
Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)
Access Restricted: Unlock 1,000,000+ Posts
Stop Peeking Through the Keyhole.
Open the Door.
You hit a wall because the best advice isn't free—it's earned. Since 2007, MJ DeMarco has been active here daily (99.9% active rate), building a war room for entrepreneurs who refuse to settle for mediocrity.
- Active Daily: Life-changing content posted dozens of times every day. No dead threads.
- MJ's Inner Circle: Direct access to the author of The Millionaire Fastlane.
- Vetted Network: Connect with founders scaling to 7 and 8 figures.
- Proven Roadmaps: Strategy over motivation. Execution over "hustle porn."
"SCALED TO 6-FIGURE MONTHS"
"Tips and advice here saved me from huge mistakes, others allowed me to scale my business to 6-figure months."— User MitchC
"INSANE QUALITY OF PEOPLE"
"The number of high quality people I've met from this forum has been insane. All of it predicated on building real value."— User Richard Peck
"You are the average of the five people you surround yourself with."
Are you surrounding yourself with success?
