G
GuestUser4aMPs1
Guest
Hey all, just wanted to ask for some advice on hiring/scaling.
My business is a productized service (Progress Here).
What I can tell from other sources, where I'm at right now is where a lot of PServices hit a snag.
I'm basically facing a classic E-Myth problem here - solving a big pain point for people, but I'm the bottleneck to production.
Typically the work wasn't bad at the beginning, and it was easy to under-promise and over-deliver, and to really give the customer an outstanding experience. But now it's Tedious. Mechanical. Draining...and it's affecting my enthusiasm for providing said service.
I know it's time to hire, or at least bring on a part-time freelancer for production.
I've pre-sold enough orders this month to at least cover the cost and make a decent profit, based on the math (this client is also MRR, so if a hire works out, I can keep him/her for a while).
Where I'm hitting a snag is wondering if...
1: I should be more effective personally and document the process for maximum efficiency (widen the bottleneck)
2: Document basic processes and hire ASAP before I drive myself insane.
In other words, I believe there are improvements I can personally make to be more productive and handle a larger load.
But I'm at the risk of being crippled by an influx of orders - unable to do anything else.
(At the same time, there's a lingering thought that I can always push a little harder - But it's lead to some unhealthy habits lately)
On the other hand, I can put basic processes in place and work on more sales to handle an influx, at the risk of having to take time and capital fixing potential mistakes from a new hire.
I'm sure it's an easy question to answer, but does anyone have advice for making this transition?
This stage is just a bit overwhelming. Especially this morning, MJ's Chapter in UnScripted on the Productocracy really struck a chord.
That's when I realized I'd really rather spend more time selling, making customers happy, building relationships, etc...
I'm afraid if I don't get this hire thing figured out, this business is going to really shrivel up.
tl;dr - Not sure to hire until I personally become 100% effective in my habits, or if I should document processes and hire ASAP to save my skin. Both paths have inherent risks and uncertainties.
My business is a productized service (Progress Here).
What I can tell from other sources, where I'm at right now is where a lot of PServices hit a snag.
I'm basically facing a classic E-Myth problem here - solving a big pain point for people, but I'm the bottleneck to production.
Typically the work wasn't bad at the beginning, and it was easy to under-promise and over-deliver, and to really give the customer an outstanding experience. But now it's Tedious. Mechanical. Draining...and it's affecting my enthusiasm for providing said service.
I know it's time to hire, or at least bring on a part-time freelancer for production.
I've pre-sold enough orders this month to at least cover the cost and make a decent profit, based on the math (this client is also MRR, so if a hire works out, I can keep him/her for a while).
Where I'm hitting a snag is wondering if...
1: I should be more effective personally and document the process for maximum efficiency (widen the bottleneck)
2: Document basic processes and hire ASAP before I drive myself insane.
In other words, I believe there are improvements I can personally make to be more productive and handle a larger load.
But I'm at the risk of being crippled by an influx of orders - unable to do anything else.
(At the same time, there's a lingering thought that I can always push a little harder - But it's lead to some unhealthy habits lately)
On the other hand, I can put basic processes in place and work on more sales to handle an influx, at the risk of having to take time and capital fixing potential mistakes from a new hire.
I'm sure it's an easy question to answer, but does anyone have advice for making this transition?
This stage is just a bit overwhelming. Especially this morning, MJ's Chapter in UnScripted on the Productocracy really struck a chord.
That's when I realized I'd really rather spend more time selling, making customers happy, building relationships, etc...
I'm afraid if I don't get this hire thing figured out, this business is going to really shrivel up.
tl;dr - Not sure to hire until I personally become 100% effective in my habits, or if I should document processes and hire ASAP to save my skin. Both paths have inherent risks and uncertainties.
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