GetShitDone
Bronze Contributor
I've just received an email from PayPal that a client from 3 months ago has opened a dispute for around $1.2K USD on me.
I run a digital marketing agency and honestly we didn't get him good results (he only stayed for 1 month, so it was hard to achieve results in that timeframe for the nature of our service)
With that said, we didn't guarantee any concrete numbers.
His reasoning in the Paypal dispute (all I can see) is that they didn't receive the service which is a lie.
It says he opened a dispute with his financial institution about this.
1) I now have a "-$1,200 USD" balance in my PayPal (I rarely use it and don't use it as a processor to accept payments anymore). Does this mean they can reach into my bank account and take $1,200 USD out? If so, can I just detach the bank account?
2) What's the best way to approach this situation? I don't want to give the money back as we delivered the service as promised, we just didn't deliver results due to the timeframe and we didn't offer any guarantees either.
I've heard horror stories about PayPal when it comes to this, so please give me some advice if any.
PS: We also have a no refund clause in our contract that we signed. Again, not sure if PayPal will even care about this as I've heard bad stories about them siding with the buyer no matter what.
I run a digital marketing agency and honestly we didn't get him good results (he only stayed for 1 month, so it was hard to achieve results in that timeframe for the nature of our service)
With that said, we didn't guarantee any concrete numbers.
His reasoning in the Paypal dispute (all I can see) is that they didn't receive the service which is a lie.
It says he opened a dispute with his financial institution about this.
1) I now have a "-$1,200 USD" balance in my PayPal (I rarely use it and don't use it as a processor to accept payments anymore). Does this mean they can reach into my bank account and take $1,200 USD out? If so, can I just detach the bank account?
2) What's the best way to approach this situation? I don't want to give the money back as we delivered the service as promised, we just didn't deliver results due to the timeframe and we didn't offer any guarantees either.
I've heard horror stories about PayPal when it comes to this, so please give me some advice if any.
PS: We also have a no refund clause in our contract that we signed. Again, not sure if PayPal will even care about this as I've heard bad stories about them siding with the buyer no matter what.
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