Need help with NLP techniques for appointment setting (product: Learning management systems)

[Nick de Jong]

Hi there,

I was hoping to get some help on a script i have put together. My appointments have dropped off since i started the company 2 years ago. I went from top person to mid range over the course of six months, i think my ethusiasm has wained and it is coming across in my voice.

So i took some time away, have come back re-juvuinated. However, i am looking for some help to improve.

We sell learning management systems to small start-ups, right the way up to large corporates. I have put together a script, just wanted some advice

here it is: (*I'm just lokjinmg for some pointers, or perhaps some good questions from those in the know, that perhaps know this field


Good Morning, its Nick here from enterprise study, can you help me? - Yes

Are you in charge of the training function for the company - “Yes”

“Great I’m glad I found you!” – “ok” “How are we doing today pretty good? – “yes”

I will get straight to the point. We supply Cloud based Learning Management systems that will help you

Insert Benefit 1, benefit 2 and benefit

We have a couple of appointment slots become available next week, I thought given the size of the company, this could be of interest for you.

I have a feeling you are going to tell me that you have a system in place to manage your training?

No – well perfect what are you waiting for etc

Yes – I appreciate that, I would be fairly surprised if you didn’t. As you can imagine I have talked to people that have said exactly that but nearly all of those people were surprised at what we could offer them. In fact we recently converted some major NHS institutions from the free system they were using , so I think that says something!

How do you deliver your training? Does it tend to be classroom based, or do you use e-learning?

We offer modules for both learning and compliance…so on the learning side, you use cloud based knowledge assessments to get your staff complaint in 10-15 minutes – rather than 5-6 hours in a training room. (EXPLAIN THIS)

At the end of the call:

So of the apopintments we have are the 23rd/24 october, which one would you prefer?

 

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