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Good day!
Im writing this post, because im really struggling.
I ordered a vending machine from abroad. Everything good with that. The struggle is with the payment terminal which needs commissioning etc. I sent it via DHL as temporary export/import to avoid customs fees. They said that they cannot receive the goods due to immensive amount of paperwork and requested me to redeclare the package as normal private package. And to avoid custom fees also change the value of the package to less amount. Everything worked except changing the value and they had to pay high customs fees anyway and they want me to cover these fees, which i do not find fair, since it is their failure to receive goods.
My question is: How is the most pollite/ diplomatic way to try to make them pay those fees, or at least split the fees? Im already writing three days this email and still struggling to come up with something good enough. Only thing i did so far, i asked to explain the reason why i am the person to cover these fees.
Thank you all in advance for your time.
Im writing this post, because im really struggling.
I ordered a vending machine from abroad. Everything good with that. The struggle is with the payment terminal which needs commissioning etc. I sent it via DHL as temporary export/import to avoid customs fees. They said that they cannot receive the goods due to immensive amount of paperwork and requested me to redeclare the package as normal private package. And to avoid custom fees also change the value of the package to less amount. Everything worked except changing the value and they had to pay high customs fees anyway and they want me to cover these fees, which i do not find fair, since it is their failure to receive goods.
My question is: How is the most pollite/ diplomatic way to try to make them pay those fees, or at least split the fees? Im already writing three days this email and still struggling to come up with something good enough. Only thing i did so far, i asked to explain the reason why i am the person to cover these fees.
Thank you all in advance for your time.
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