Required reading: GOLD - Own a Business? Answer Your Damn Phone @amp0193
This is gonna be a rant on how customer service sucks at major corporations! So bad that I was at the receiving end from two companies in a week.
Here we go.
I'm changing my medical insurance provider and this supposedly international bank that prides itself of Highly Servicing all Banking Customers(!) had an insurance programme that suits me. So I call and as you'd guessed, I'm greeted by the automatic voice over asking me to press various numbers, by the time I got to speak to a real person, it was 15 freaking minutes of waiting on phone.
That's not the end of all, the agent cannot provide enough details because the 'Retail Banking and Wealth Management' manager (her words) is the right person for answering policy enquiries.
How wonderful?
and then she proceeded me to get my email and promised to follow up as soon as the aforementioned manager returns.
Heck, I even got an email acknowledgement mentioning a ticket has been raised concerning my enquiry.
Turns out that asap means no follow up.
I tried contacting them again after a couple of days and had to go through the random number button pressing on the phone gain. But this time, another agent takes my call and the whole debacle starts over again.
Till now, no follow up, no acknowledgement, no apology for a week!
That isn't enough of customer service torture for me apparently, though.
Here's the second 'experience'
I needed to get some health supplements online and this Buy our InnOvatiVe ExtraordinAry products has a checkout page that never stops refreshing and not allowing me to complete my order.
So I search for the contact us page, which was somewhat buried deep inside their site. I tell them, 'Hey, you checkout page isn't working, you gotta fix that to complete my order'. I get an automated response and someone will reach out to me.
Aa day later I get this message to add my credit card details on my account page in the web site and they'll complete my order. So I try adding in my payment details - easy peasy, Tedd!
Not so fast!
It didn't work and so I write to them again, get the automated response. But this time no one reached out to me and it's been a week!
I send a damned email.
No response!
Like their customer service department has vapourised! WTF!
How hard is it to maintain an ecommerce site, especially for a company that ships all over the world? Ironic the HQ is based in Scottsdale, AZ!!
In both cases, here I'm waiting to hand them over my money and possibly more since both are repeat businesses - insurance and health supplements, and possiblility to recommend them to my friends or relatives.
Would I come back again?
Do you think I would recommend them?
To both questions: my answer is a resounding NO!
This is gonna be a rant on how customer service sucks at major corporations! So bad that I was at the receiving end from two companies in a week.
Here we go.
I'm changing my medical insurance provider and this supposedly international bank that prides itself of Highly Servicing all Banking Customers(!) had an insurance programme that suits me. So I call and as you'd guessed, I'm greeted by the automatic voice over asking me to press various numbers, by the time I got to speak to a real person, it was 15 freaking minutes of waiting on phone.
That's not the end of all, the agent cannot provide enough details because the 'Retail Banking and Wealth Management' manager (her words) is the right person for answering policy enquiries.
How wonderful?
and then she proceeded me to get my email and promised to follow up as soon as the aforementioned manager returns.
Heck, I even got an email acknowledgement mentioning a ticket has been raised concerning my enquiry.
Turns out that asap means no follow up.
I tried contacting them again after a couple of days and had to go through the random number button pressing on the phone gain. But this time, another agent takes my call and the whole debacle starts over again.
Till now, no follow up, no acknowledgement, no apology for a week!
That isn't enough of customer service torture for me apparently, though.
Here's the second 'experience'
I needed to get some health supplements online and this Buy our InnOvatiVe ExtraordinAry products has a checkout page that never stops refreshing and not allowing me to complete my order.
So I search for the contact us page, which was somewhat buried deep inside their site. I tell them, 'Hey, you checkout page isn't working, you gotta fix that to complete my order'. I get an automated response and someone will reach out to me.
Aa day later I get this message to add my credit card details on my account page in the web site and they'll complete my order. So I try adding in my payment details - easy peasy, Tedd!
Not so fast!
It didn't work and so I write to them again, get the automated response. But this time no one reached out to me and it's been a week!
I send a damned email.
No response!
Like their customer service department has vapourised! WTF!
How hard is it to maintain an ecommerce site, especially for a company that ships all over the world? Ironic the HQ is based in Scottsdale, AZ!!
In both cases, here I'm waiting to hand them over my money and possibly more since both are repeat businesses - insurance and health supplements, and possiblility to recommend them to my friends or relatives.
Would I come back again?
Do you think I would recommend them?
To both questions: my answer is a resounding NO!
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