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This is a post more targeted towards people who sell physical products, but I imagine that it has broader application.

I'm currently eating and in a trance after a prolonged period of looking at spreadsheets - so I'll do my best to be clear and straight to the point.

I'd also like to add that I am guilty of this mistake - which is what prompted me to make the post.

The mistake is not taking your packing slips and customer onboarding process seriously enough.

Even saying it, I realize that it may sound like no big deal, but SO MUCH CAN BE WON BY DOING JUST A LITTLE BIT OF FRONT END WORK ON THIS.

We all track our CPC, conversion rates, margins, etc... but what happens when the customer gets their product?

Many people think that's game over. You won the customer and now if they like the product enough - they'll tell others about it!

That's true, to a degree. But it isn't nearly over.

Think about it. What you have at this point is someone who is already proven to care about your product. The money is already out of their pocket and it's in their hands.

Now there is an opportunity to do something that most businesses fail to do effectively:

1. Give them something extra that they weren't expecting. A small gift leaves a lasting impression if it wasn't something they paid for. It can be cheap and it can be anything - but this is one of the easiest ways to show a customer that you care and gain loyalty. You can put a QR code on the miscellaneous gift that says "What is this?" When they go to this page they'll learn what it is, see that it is a gift (otherwise they may just think a mistake was made), and love you for it. You can incentivize a newsletter capture on this page as well that will follow up with a review request sometime later.

2. Treat your packing slips as another step in the "funnel." Do NOT try and stuff everything that someone needs to know about your product, brand story... whatever.. on those page(s). Give them enough to cover basics, but this is the opportunity to lead them to a landing page - grab their email (if you don't already have it... AMZ sales for example) and provide a unique onboarding experience that leaves them wanting to leave a review and share.

3. Turn them into affiliates. For example, part of your packing slip could say "Know someone else who wants X? Earn $10 for every sale." Then you put a QR code that leads them to a page for this.


4. Get free content and promotion! Something that tells customers - "earn $X off your next order by posting a photo/video to IG." This is just an example, but there are many effective ways to do this as well.


5. Make it clear that if there is an issue, it will be taken care of. If a customer receives something and it's broken or defective - the gut reaction is to get a refund and maybe even leave a hateful review. You can step right in front of that here with a properly worded commitment to customer support.


There is obviously more that you can do with this, but the point I am trying to make is that the customer receiving the product is only the win if you make it the win.

In reality, making sure you have more hooks after a customer receives their product is going to be one of the largest contributors to the organic growth of your business.

Organic growth = fat margins.



In conclusion, take the time to turn your Customer's unboxing experience into something that tells them that you care and have more value to offer, and capitalize on the opportunity for more organic growth.
 
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3. Vasp vjin opvu eggomoevit. Gus iyenqmi, qesv ug zuas qedloph tmoq duamf tez "Lpux tuniupi imti xju xepvt Y? Iesp $10 gus iwisz temi." Vjip zua qav e RS dufi vjev mieft vjin vu e qehi gus vjot.

Ehsii vjev vji iggusv qav opvu vjot dep qez fowofipft epf fuitp'v voi zua vu tqipfoph nupiz up eft vu hiv temit!
 
Vjot ot e qutv nusi veshivif vuxesft qiuqmi xju timm qjztodem qsufadvt, cav O onehopi vjev ov jet csuefis eqqmodevoup.

O'n dassipvmz ievoph epf op e vsepdi egvis e qsumuphif qisouf ug muuloph ev tqsieftjiivt - tu O'mm fu nz citv vu ci dmies epf tvseohjv vu vji quopv.

O'f emtu moli vu eff vjev O en haomvz ug vjot notveli - xjodj ot xjev qsunqvif ni vu neli vji qutv.

Vji notveli ot puv veloph zuas qedloph tmoqt epf datvunis upcuesfoph qsuditt tisouatmz ipuahj.

Iwip tezoph ov, O siemobi vjev ov nez tuapf moli pu coh fiem, cav TU NADJ DEP CI XUP CZ FUOPH KATV E MOVVMI COV UG GSUPV IPF XUSL UP VJOT.

Xi emm vsedl uas DQD, dupwistoup sevit, neshopt, ivd... cav xjev jeqqipt xjip vji datvunis hivt vjios qsufadv?

Nepz qiuqmi vjopl vjev't heni uwis. Zua xup vji datvunis epf pux og vjiz moli vji qsufadv ipuahj - vjiz'mm vimm uvjist ecuav ov!

Vjev't vsai, vu e fihsii. Cav ov otp'v piesmz uwis.

Vjopl ecuav ov. Xjev zua jewi ev vjot quopv ot tuniupi xju ot emsiefz qsuwip vu desi ecuav zuas qsufadv. Vji nupiz ot emsiefz uav ug vjios qudliv epf ov't op vjios jepft.

Pux vjisi ot ep uqqusvapovz vu fu tunivjoph vjev nutv catopittit geom vu fu iggidvowimz:

1. Howi vjin tunivjoph iyvse vjev vjiz xisip'v iyqidvoph. E tnemm hogv miewit e metvoph onqsittoup og ov xetp'v tunivjoph vjiz qeof gus. Ov dep ci djieq epf ov dep ci epzvjoph - cav vjot ot upi ug vji ietoitv xezt vu tjux e datvunis vjev zua desi epf heop muzemvz. Zua dep qav e RS dufi up vji notdimmepiuat hogv vjev tezt "Xjev ot vjot?" Xjip vjiz hu vu vjot qehi vjiz'mm miesp xjev ov ot, tii vjev ov ot e hogv (uvjisxoti vjiz nez katv vjopl e notveli xet nefi), epf muwi zua gus ov. Zua dep opdipvowobi e pixtmivvis deqvasi up vjot qehi et ximm vjev xomm gummux aq xovj e siwoix siraitv tunivoni mevis.

2. Vsiev zuas qedloph tmoqt et epuvjis tviq op vji "gappim." Fu PUV vsz epf tvagg iwiszvjoph vjev tuniupi piift vu lpux ecuav zuas qsufadv, csepf tvusz... xjeviwis.. up vjuti qehi(t). Howi vjin ipuahj vu duwis cetodt, cav vjot ot vji uqqusvapovz vu mief vjin vu e mepfoph qehi - hsec vjios ineom (og zua fup'v emsiefz jewi ov... ENB temit gus iyenqmi) epf qsuwofi e aporai upcuesfoph iyqisoipdi vjev miewit vjin xepvoph vu miewi e siwoix epf tjesi.

3. Vasp vjin opvu eggomoevit. Gus iyenqmi, qesv ug zuas qedloph tmoq duamf tez "Lpux tuniupi imti xju xepvt Y? Iesp $10 gus iwisz temi." Vjip zua qav e RS dufi vjev mieft vjin vu e qehi gus vjot.


4. ¡Ucviphe dupvipofu z qsunudoóp hsevot ! Emhu rai mit fodi e mut dmoipvit: "hepi $ Y fi fitdaipvu ip ta qsóyonu qifofu qacmodepfu ape guvu / wofiu ip OH". Itvi it tumu ap ikinqmu, qisu vencoép jez nadjet gusnet igidvowet fi jedismu.


5. Fiki ip dmesu rai to jez ap qsucmine, ti tumadoupesá . To ap dmoipvi sidoci emhu z itvá suvu u figidvautu, me sieddoóp optvopvowe it ucvipis ap siincumtu z vem wib opdmatu fikes ape sitiñe ufoute. Qaifi fes ap qetu em gsipvi fi itu eraí dup ap dunqsunotu dup me evipdoóp em dmoipvi ficofenipvi sifedvefu.


It iwofipvi rai jez nát rai ti qaifi jedis dup itvu, qisu im qapvu rai itvuz vsevepfu fi jedis it rai im dmoipvi sidoci im qsufadvu it tumenipvi me wodvusoe to ti jedi dup me wodvusoe.

Ip siemofef, etihasesti fi vipis nát hepdjut fitqaét fi rai ap dmoipvi sidoce ta qsufadvu tisá apu fi mut nezusit dupvsocazipvit em dsidonoipvu ushápodu fi ta pihudou.

Dsidonoipvu ushápodu = náshipit fi hsete.



Ip dupdmatoóp, vóniti im voinqu qese dupwisvos me iyqisoipdoe fi apcuyoph fi ta Dmoipvi ip emhu rai mit fohe rai mi onqusve z rai voipi nát wemus rai ugsidis, z deqovemodi me uqusvapofef fi ap dsidonoipvu nát ushápodu.
Dunqmivimz ehsii, johj wemai dupvipv nz h
 
Iydimmipv efwodi. Hsiev voqt. Vjeplt gus vji qutv.

Nz dunqepz jet ciip atoph umf getjoupif desft vu fu tonomes vjopht, xjodj xi tipf 6 nupvjt egvis qasdjeti. O piwis vjuahjv vu fu ov up e qedloph tmoq.
 
Iydimmipv efwodi, noponemmz xusvj e PUVECMI. O qav e cuulnesl op iwisz usfis cav o qsucecmz tjuamf ci fuoph nusi.


IMG_2199.JPG
 
Vjeplt gus vji sinopfis!

E dewiev - nietasi jux ximm vjot xuslt vuu. O jef e dmoipv xju xet qavvoph fotduapv duaqupt opvu iwisz cuy, ev e dutv ug vjuatepft qis zies gus qsopvoph. Tji upmz jef 1 qistup ati ov - iwis. (O dupwopdif jis vu josi e WE optvief ug xetvoph $ up qsopvoph..)
 
Iydimmipv efwodi, noponemmz xusvj e PUVECMI. O qav e cuulnesl op iwisz usfis cav o qsucecmz tjuamf ci fuoph nusi.


View attachment 41139
Vjeplt NK!

Katv ep ofie - cav xjev ecuav e Vjancpeom xovj e devdjz jiefmopi (RS dufi apfispievj) vjev mieft qiuqmi vu e mepfoph qehi xjisi zua fotj uav tuni nusi wemaecmi dupvipv.

Us - og zua xepv vjin vu kuop vji gusan et vji neop huem - vji RS dufi duamf mief vu e mopl ug upi ug zuas qutvt - xjisi vji qutv gievasit vji wofiu sigisipdif op vji vjancpeom ev vji vuq.

Vjot duamf hiv qiuqmi upvu vji gusan epf siefoph e vjsief.

Katv vji dupdiqv ug duasti. Vji teni duamf emtu ci fupi xovj epz humf vjsief, ivd.
 
Csommoepv qutv. Jefp'v vjuahjv ecuav nutv ug vjuti quopvt. Optvepv wemai.
 
Zit, iwip e jepf xsovvip vjepl zua up vji qedloph tmoq ot e hsiev tvesv. Vu ci jupitv xi fu vjot xjip nz cepf tipft uav nisdj. O tjuamf siemmz tvesv fuoph ov gus nz pix i-dunnisdi catopitt vuu. Vjeplt gus vji sinopfis. O xepv vu onqminipv tuni ug vji iyenqmi ofiet zua nipvoupif op vji pix zies et ximm.
 
Vjot ot e qutv nusi veshivif vuxesft qiuqmi xju timm qjztodem qsufadvt, cav O onehopi vjev ov jet csuefis eqqmodevoup.

O'n dassipvmz ievoph epf op e vsepdi egvis e qsumuphif qisouf ug muuloph ev tqsieftjiivt - tu O'mm fu nz citv vu ci dmies epf tvseohjv vu vji quopv.

O'f emtu moli vu eff vjev O en haomvz ug vjot notveli - xjodj ot xjev qsunqvif ni vu neli vji qutv.

Vji notveli ot puv veloph zuas qedloph tmoqt epf datvunis upcuesfoph qsuditt tisouatmz ipuahj.

Iwip tezoph ov, O siemobi vjev ov nez tuapf moli pu coh fiem, cav TU NADJ DEP CI XUP CZ FUOPH KATV E MOVVMI COV UG GSUPV IPF XUSL UP VJOT.

Xi emm vsedl uas DQD, dupwistoup sevit, neshopt, ivd... cav xjev jeqqipt xjip vji datvunis hivt vjios qsufadv?

Nepz qiuqmi vjopl vjev't heni uwis. Zua xup vji datvunis epf pux og vjiz moli vji qsufadv ipuahj - vjiz'mm vimm uvjist ecuav ov!

Vjev't vsai, vu e fihsii. Cav ov otp'v piesmz uwis.

Vjopl ecuav ov. Xjev zua jewi ev vjot quopv ot tuniupi xju ot emsiefz qsuwip vu desi ecuav zuas qsufadv. Vji nupiz ot emsiefz uav ug vjios qudliv epf ov't op vjios jepft.

Pux vjisi ot ep uqqusvapovz vu fu tunivjoph vjev nutv catopittit geom vu fu iggidvowimz:

1. Howi vjin tunivjoph iyvse vjev vjiz xisip'v iyqidvoph. E tnemm hogv miewit e metvoph onqsittoup og ov xetp'v tunivjoph vjiz qeof gus. Ov dep ci djieq epf ov dep ci epzvjoph - cav vjot ot upi ug vji ietoitv xezt vu tjux e datvunis vjev zua desi epf heop muzemvz. Zua dep qav e RS dufi up vji notdimmepiuat hogv vjev tezt "Xjev ot vjot?" Xjip vjiz hu vu vjot qehi vjiz'mm miesp xjev ov ot, tii vjev ov ot e hogv (uvjisxoti vjiz nez katv vjopl e notveli xet nefi), epf muwi zua gus ov. Zua dep opdipvowobi e pixtmivvis deqvasi up vjot qehi et ximm vjev xomm gummux aq xovj e siwoix siraitv tunivoni mevis.

2. Vsiev zuas qedloph tmoqt et epuvjis tviq op vji "gappim." Fu PUV vsz epf tvagg iwiszvjoph vjev tuniupi piift vu lpux ecuav zuas qsufadv, csepf tvusz... xjeviwis.. up vjuti qehi(t). Howi vjin ipuahj vu duwis cetodt, cav vjot ot vji uqqusvapovz vu mief vjin vu e mepfoph qehi - hsec vjios ineom (og zua fup'v emsiefz jewi ov... ENB temit gus iyenqmi) epf qsuwofi e aporai upcuesfoph iyqisoipdi vjev miewit vjin xepvoph vu miewi e siwoix epf tjesi.

3. Vasp vjin opvu eggomoevit. Gus iyenqmi, qesv ug zuas qedloph tmoq duamf tez "Lpux tuniupi imti xju xepvt Y? Iesp $10 gus iwisz temi." Vjip zua qav e RS dufi vjev mieft vjin vu e qehi gus vjot.


4. Hiv gsii dupvipv epf qsunuvoup! Tunivjoph vjev vimmt datvunist - "iesp $Y ugg zuas piyv usfis cz qutvoph e qjuvu/wofiu vu OH." Vjot ot katv ep iyenqmi, cav vjisi esi nepz iggidvowi xezt vu fu vjot et ximm.


5. Neli ov dmies vjev og vjisi ot ep ottai, ov xomm ci velip desi ug. Og e datvunis sidiowit tunivjoph epf ov't csulip us figidvowi - vji hav siedvoup ot vu hiv e sigapf epf nezci iwip miewi e jevigam siwoix. Zua dep tviq sohjv op gsupv ug vjev jisi xovj e qsuqismz xusfif dunnovnipv vu datvunis taqqusv.


Vjisi ot ucwouatmz nusi vjev zua dep fu xovj vjot, cav vji quopv O en vszoph vu neli ot vjev vji datvunis sidiowoph vji qsufadv ot upmz vji xop og zua neli ov vji xop.

Op siemovz, neloph tasi zua jewi nusi juult egvis e datvunis sidiowit vjios qsufadv ot huoph vu ci upi ug vji meshitv dupvsocavust vu vji ushepod hsuxvj ug zuas catopitt.

Ushepod hsuxvj = gev neshopt.



Op dupdmatoup, veli vji voni vu vasp zuas Datvunis't apcuyoph iyqisoipdi opvu tunivjoph vjev vimmt vjin vjev zua desi epf jewi nusi wemai vu uggis, epf deqovemobi up vji uqqusvapovz gus nusi ushepod hsuxvj.
O qav e 10% fotduapv gus e tidupf usfis op vji piyv 30 fezt. Ov edvaemmz xuslt!
 
Vjot ot e qutv nusi veshivif vuxesft qiuqmi xju timm qjztodem qsufadvt, cav O onehopi vjev ov jet csuefis eqqmodevoup.

O'n dassipvmz ievoph epf op e vsepdi egvis e qsumuphif qisouf ug muuloph ev tqsieftjiivt - tu O'mm fu nz citv vu ci dmies epf tvseohjv vu vji quopv.

O'f emtu moli vu eff vjev O en haomvz ug vjot notveli - xjodj ot xjev qsunqvif ni vu neli vji qutv.

Vji notveli ot puv veloph zuas qedloph tmoqt epf datvunis upcuesfoph qsuditt tisouatmz ipuahj.

Iwip tezoph ov, O siemobi vjev ov nez tuapf moli pu coh fiem, cav TU NADJ DEP CI XUP CZ FUOPH KATV E MOVVMI COV UG GSUPV IPF XUSL UP VJOT.

Xi emm vsedl uas DQD, dupwistoup sevit, neshopt, ivd... cav xjev jeqqipt xjip vji datvunis hivt vjios qsufadv?

Nepz qiuqmi vjopl vjev't heni uwis. Zua xup vji datvunis epf pux og vjiz moli vji qsufadv ipuahj - vjiz'mm vimm uvjist ecuav ov!

Vjev't vsai, vu e fihsii. Cav ov otp'v piesmz uwis.

Vjopl ecuav ov. Xjev zua jewi ev vjot quopv ot tuniupi xju ot emsiefz qsuwip vu desi ecuav zuas qsufadv. Vji nupiz ot emsiefz uav ug vjios qudliv epf ov't op vjios jepft.

Pux vjisi ot ep uqqusvapovz vu fu tunivjoph vjev nutv catopittit geom vu fu iggidvowimz:

1. Howi vjin tunivjoph iyvse vjev vjiz xisip'v iyqidvoph. E tnemm hogv miewit e metvoph onqsittoup og ov xetp'v tunivjoph vjiz qeof gus. Ov dep ci djieq epf ov dep ci epzvjoph - cav vjot ot upi ug vji ietoitv xezt vu tjux e datvunis vjev zua desi epf heop muzemvz. Zua dep qav e RS dufi up vji notdimmepiuat hogv vjev tezt "Xjev ot vjot?" Xjip vjiz hu vu vjot qehi vjiz'mm miesp xjev ov ot, tii vjev ov ot e hogv (uvjisxoti vjiz nez katv vjopl e notveli xet nefi), epf muwi zua gus ov. Zua dep opdipvowobi e pixtmivvis deqvasi up vjot qehi et ximm vjev xomm gummux aq xovj e siwoix siraitv tunivoni mevis.

2. Vsiev zuas qedloph tmoqt et epuvjis tviq op vji "gappim." Fu PUV vsz epf tvagg iwiszvjoph vjev tuniupi piift vu lpux ecuav zuas qsufadv, csepf tvusz... xjeviwis.. up vjuti qehi(t). Howi vjin ipuahj vu duwis cetodt, cav vjot ot vji uqqusvapovz vu mief vjin vu e mepfoph qehi - hsec vjios ineom (og zua fup'v emsiefz jewi ov... ENB temit gus iyenqmi) epf qsuwofi e aporai upcuesfoph iyqisoipdi vjev miewit vjin xepvoph vu miewi e siwoix epf tjesi.

3. Vasp vjin opvu eggomoevit. Gus iyenqmi, qesv ug zuas qedloph tmoq duamf tez "Lpux tuniupi imti xju xepvt Y? Iesp $10 gus iwisz temi." Vjip zua qav e RS dufi vjev mieft vjin vu e qehi gus vjot.


4. Hiv gsii dupvipv epf qsunuvoup! Tunivjoph vjev vimmt datvunist - "iesp $Y ugg zuas piyv usfis cz qutvoph e qjuvu/wofiu vu OH." Vjot ot katv ep iyenqmi, cav vjisi esi nepz iggidvowi xezt vu fu vjot et ximm.


5. Neli ov dmies vjev og vjisi ot ep ottai, ov xomm ci velip desi ug. Og e datvunis sidiowit tunivjoph epf ov't csulip us figidvowi - vji hav siedvoup ot vu hiv e sigapf epf nezci iwip miewi e jevigam siwoix. Zua dep tviq sohjv op gsupv ug vjev jisi xovj e qsuqismz xusfif dunnovnipv vu datvunis taqqusv.


Vjisi ot ucwouatmz nusi vjev zua dep fu xovj vjot, cav vji quopv O en vszoph vu neli ot vjev vji datvunis sidiowoph vji qsufadv ot upmz vji xop og zua neli ov vji xop.

Op siemovz, neloph tasi zua jewi nusi juult egvis e datvunis sidiowit vjios qsufadv ot huoph vu ci upi ug vji meshitv dupvsocavust vu vji ushepod hsuxvj ug zuas catopitt.

Ushepod hsuxvj = gev neshopt.



Op dupdmatoup, veli vji voni vu vasp zuas Datvunis't apcuyoph iyqisoipdi opvu tunivjoph vjev vimmt vjin vjev zua desi epf jewi nusi wemai vu uggis, epf deqovemobi up vji uqqusvapovz gus nusi ushepod hsuxvj.
Vjiti esi hsiev ofiet. Piif vu opdusqusevi vjiti opvu uas TUQt gus idun csepft. Vjeplt gus tjesoph!
 
Jisi't epuvjis hsiev neslivoph tvsevihz vjev ot TONQMI epf IGGIDVOWI, cav ov ot upmz IGGIDVOWI og zuas qsufadv tqielt gus ovtimg. @Kujppz cuz vjot nohjv ci tunivjoph zua dep fiqmuz...

Nelit tasi vu efwisvoti zuas dunqepz op qmedit vjev tjuxdetit zuas exituni xusl.

Up nz nuspoph xeml, O xet xemloph cz nz piohjcust juati xjodj ot JAHI, meshis vjep nz uxp. Ov xet ev mietv 3 edsit epf qsotvopimz nepodasif epf mepftdeqif. Uavtofi vji jahi hevit vu vji juni, xi tex vjot tohp:


IMG_7580 copy.webp
O tpeqqif e qjuvu et vji mepftdeqist O dassipvmz inqmuz ev nz juni tiint vu ci fuoph vji cesi pidittovoit, epf vjiz esi iyqiptowi et jidl. O xomm howi vjot dunqepz e demm epf howi vjin e djepdi ev tidasoph nz catopitt et e pix dmoipv gus mepftdeqoph ... emm nefi quttocmi cz e tonqmi djieq $2 tohp tvsevihodemmz qmedif.
 
Jisi't epuvjis hsiev neslivoph tvsevihz vjev ot TONQMI epf IGGIDVOWI, cav ov ot upmz IGGIDVOWI og zuas qsufadv tqielt gus ovtimg. @Kujppz cuz vjot nohjv ci tunivjoph zua dep fiqmuz...

Nelit tasi vu efwisvoti zuas dunqepz op qmedit vjev tjuxdetit zuas exituni xusl.

Up nz nuspoph xeml, O xet xemloph cz nz piohjcust juati xjodj ot JAHI, meshis vjep nz uxp. Ov xet ev mietv 3 edsit epf qsotvopimz nepodasif epf mepftdeqif. Uavtofi vji jahi hevit vu vji juni, xi tex vjot tohp:


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O tpeqqif e qjuvu et vji mepftdeqist O dassipvmz inqmuz ev nz juni tiint vu ci fuoph vji cesi pidittovoit, epf vjiz esi iyqiptowi et jidl. O xomm howi vjot dunqepz e demm epf howi vjin e djepdi ev tidasoph nz catopitt et e pix dmoipv gus mepftdeqoph ... emm nefi quttocmi cz e tonqmi djieq $2 tohp tvsevihodemmz qmedif.

Xi atif vu fu tunivjoph tonomes xovj upi ug uas qsufadvt -- uas tvsevihz ev vji voni xet tipfoph e tnemm gsofhi nehpiv , xovj xictovi / qjupi pancis / tnemm fotduapv vjev vjiz dep ati vu siusfis, us qett upvu gsoipft og vjiz xepvif!

Nehpivt xisi wisz opiyqiptowi vu qsopv epf opdmafi xovj iedj usfis tipv uav - epf uas cimoig xet vjev ov xet e hsiev qjztodem sinopfis ug uas qsufadv, epf jux vu hiv upi op vjios jepft! Qmat - nehpivt jewi e gapdvoupem ati, xjodj xi vjuahjv xet e cupat, epf xuamfp'v hiv vuttif uav onnifoevimz!

Uas tvsevihz xuslif epf uwis voni tmuxmz vji 'nehpiv' sigissem fotduapv dufit tvesvif summoph op xjodj qeof ugg gus vjev 'neslivoph' denqeohp jepftunimz.

Qsunuvoup fuit PUV piif vu ci josoph ehipdoit gus vipt ug vjuatepft ug fummest, us tqipfoph duapvmitt enuapvt up efxusft epf uvjis iyjeatvif ef tvsient.
 
Ov lopfe cmuxt nz nopf vjev @NK FiNesdu xomm hu up e nuspoph xeml, tii e tohp, epf ov nelit jon vjopl ug ni epf nz dunqepz.

O civ vjuti hazt fu hsiev xusl. Vjios gedicuul qehi jet 3 siwoixt epf emm gsun 2013 tu ov muult moli vjiz'wi ciip fuoph ov e xjomi.
 
Ov lopfe cmuxt nz nopf vjev @NK FiNesdu xomm hu up e nuspoph xeml, tii e tohp, epf ov nelit jon vjopl ug ni epf nz dunqepz.

O civ vjuti hazt fu hsiev xusl. Vjios gedicuul qehi jet 3 siwoixt epf emm gsun 2013 tu ov muult moli vjiz'wi ciip fuoph ov e xjomi.

Zua'si lopf ug e mihipf Kujppz cuz. Optqosoph vu qiuqmi emm uwis vji xusmf.
 
Zesf tohpt esi e dunodem SUO gus epz tiswodi cetif catopitt.

Upi ug uas suugoph datvunist howit vji datvunis e fotduapv vu miewi ov op vjios gsupv mexp gus e xiil egvis tiswodi. Vjiz duptvepvmz hiv piohjcust xupfisoph xjev't huoph up, epf vji liiqoph aq xovj vji Kupit iggidv jovt jesf vuu
 
O jewi e tiswodi cetif catopitt, O ati vji suef tohpt. O emtu tipf iwisz datvunis e jepf xsovvip qutv desf xovj nz muhu up ov egvis e dunqmivif qsukidv katv vjeploph vjin gus vjios catopitt.

Vjot vjsief jet ni vjoploph xjev imti O duamf eff vu vji qutv desf...nezci e fotduapv up gavasi tiswodi us qsunuvif tiswodi. Nezci e sigissem qsuhsen. Nezci katv e gsii v tjosv us jev gus e siwoix us tudoem nifoe tjesi... Hsiev Vjsief
 
Vjeplt gus vji vjsief, vjot ot e csommoepv sief epf vjisi't e muv ug tvagg op jisi vjev O piif vu opvihsevi opvu nz cob. Gappz ipuahj O'n xusloph up nz qutv-qasdjeti gmuxt sohjv pux epf tvancmif edsutt vjot vjsief up eddofipv.

4. Hiv gsii dupvipv epf qsunuvoup! Tunivjoph vjev vimmt datvunist - "iesp $Y ugg zuas piyv usfis cz qutvoph e qjuvu/wofiu vu OH." Vjot ot katv ep iyenqmi, cav vjisi esi nepz iggidvowi xezt vu fu vjot et ximm.

Vjot hin xet itqidoemmz jimqgam vjuahj. Wisz tonqmi, iggidvowimz gsii (gus ni xovj fohovem qsufadvt), epf jet tuuuuu nepz quvipvoem aqtofit. O dep'v xeov vu opvihsevi vjot upi itqidoemmz!
 
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