I launched a QR menu website, but people are not buying it. I need help

[Raymi]

<div class="bbWrapper">Hi guys, I recently launched a QR menu solution for restaurants. The idea is that by scanning a qr-code, the guest can open the menu on their phone with the speed of a mobile app.<br /> <br /> Here&#039;s the link: <a href="http://www.menubox.ro" target="_blank" class="link link--external" rel="noopener">www.menubox.ro</a><br /> <br /> And here is the demo menu: <a href="https://menubox.ro/restaurant" target="_blank" class="link link--external" rel="noopener">https://menubox.ro/restaurant</a><br /> <br /> Don&#039;t look at the language, it&#039;s only in Hungarian...<br /> <br /> So, since this is a niche market in the area where I live, I thought restaurants would jump at the chance to buy from me. Unfortunately, I was wrong, as I have contacted quite a few places, but only one has contacted me back, saying that they would be interested, and I need to meet them soon to make an appointment.<br /> <br /> The unique feature of my platform is that you can showcase the menu with pictures and videos, there is also the option to describe the restaurant and the interface is designed to fully reflect the brand of the restaurant. There is also an admin interface, so you can change the offer in minutes.<br /> <br /> The most common objections I&#039;ve encountered are: where I live in the city, people are not modern enough to use such a thing, they prefer a traditional menu. Some restaurants want to use it, but they prefer to use their own website, so they don&#039;t want to use an external company and pay for it. And some places are content with a pdf menu.<br /> <br /> So far, I have only visited restaurants in my city, but what I am experiencing is very depressing.<br /> <br /> I&#039;m also surprised that people don&#039;t buy it, because the world is moving in this direction, towards digitalisation. And such a platform can help sales with beautiful images and videos.<br /> <br /> What do you think is the solution? I don&#039;t want to let go of the project because I have months of work in it.</div>

 

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[Nodus]

<div class="bbWrapper"><span style="font-size: 13px">Hi guys, I recently launched a QR menu solution for restaurants. The idea is that by scanning a qr-code, the guest can open the menu on their phone with the speed of a mobile app.</span><br /> <blockquote data-attributes="member: 100345" data-quote="Raymi" data-source="post: 1014543" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014543" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014543">Raymi said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Here&#039;s the link: <a href="http://www.menubox.ro" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.menubox.ro</a><br /> <br /> And here is the demo menu: <a href="https://menubox.ro/restaurant" target="_blank" class="link link--external" rel="nofollow ugc noopener">https://menubox.ro/restaurant</a><br /> <br /> Don&#039;t look at the language, it&#039;s only in Hungarian...<br /> <br /> So, since this is a niche market in the area where I live, I thought restaurants would jump at the chance to buy from me. Unfortunately, I was wrong, as I have contacted quite a few places, but only one has contacted me back, saying that they would be interested, and I need to meet them soon to make an appointment.<br /> <br /> The unique feature of my platform is that you can showcase the menu with pictures and videos, there is also the option to describe the restaurant and the interface is designed to fully reflect the brand of the restaurant. There is also an admin interface, so you can change the offer in minutes.<br /> <br /> The most common objections I&#039;ve encountered are: where I live in the city, people are not modern enough to use such a thing, they prefer a traditional menu. Some restaurants want to use it, but they prefer to use their own website, so they don&#039;t want to use an external company and pay for it. And some places are content with a pdf menu.<br /> <br /> So far, I have only visited restaurants in my city, but what I am experiencing is very depressing.<br /> <br /> I&#039;m also surprised that people don&#039;t buy it, because the world is moving in this direction, towards digitalisation. And such a platform can help sales with beautiful images and videos.<br /> <br /> What do you think is the solution? I don&#039;t want to let go of the project because I have months of work in it. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>What need does it solve? How dire is the need? Will it bring in more business to the customer?<br /> <br /> Personally, I never once entered a restaurant and thought to myself, “well, if only there was a QR code for a menu so I can order”</div>

 

[Raymi]

<div class="bbWrapper"><blockquote data-attributes="member: 55655" data-quote="Nodus" data-source="post: 1014553" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014553" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014553">Nodus said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> <span style="font-size: 13px">Hi guys, I recently launched a QR menu solution for restaurants. The idea is that by scanning a qr-code, the guest can open the menu on their phone with the speed of a mobile app.</span><br /> <br /> What need does it solve? How dire is the need? Will it bring in more business to the customer?<br /> <br /> Personally, I never once entered a restaurant and thought to myself, “well, if only there was a QR code for a menu so I can order” </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> such a system has many advantages for restaurants. And in many restaurants it works. <br /> <br /> As examples of two sites that are successful in this business:<br /> <br /> <div class="bbCodeBlock bbCodeBlock--unfurl is-pending is-recrawl js-unfurl fauxBlockLink" data-unfurl="true" data-result-id="356513" data-url="https://www.mydigimenu.com/" data-host="www.mydigimenu.com" data-pending="true"> <div class="contentRow"> <div class="contentRow-figure contentRow-figure--fixedSmall js-unfurl-figure"> <span class="fa-2x u-muted"> <i class="fa--xf far fa-spinner fa-pulse "><svg xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true" ><use href="/community/data/local/icons/regular.svg?v=1749395433#spinner"></use></svg></i> </span> </div> <div class="contentRow-main"> <h3 class="contentRow-header js-unfurl-title"> <a href="https://www.mydigimenu.com/" class="link link--external fauxBlockLink-blockLink" target="_blank" rel="noopener" data-proxy-href=""> My Menu | Restaurant QR Menu | Tablet Menu | Digital Menu | e Menu </a> </h3> <div class="contentRow-snippet js-unfurl-desc">Create a restaurant QR menu and enable contactless QR ordering for direct order, QR order, Tablet menu, and iPad menu using MyDigiMenu.</div> <div class="contentRow-minor contentRow-minor--hideLinks"> <span class="js-unfurl-favicon"> <img src="/community/proxy.php?image=https%3A%2F%2Fstatic.wixstatic.com%2Fficons%2Fd4ea53_bd8ac43cc18348ef94e922b10fa721d2%257Emv2.ico&amp;hash=e289589ae46c97a19fef6c3dc1dbf586&amp;return_error=1" loading="lazy" alt="www.mydigimenu.com" class="bbCodeBlockUnfurl-icon" data-onerror="hide-parent"/> </span> www.mydigimenu.com </div> </div> </div> </div> <br /> <div class="bbCodeBlock bbCodeBlock--unfurl is-pending is-recrawl js-unfurl fauxBlockLink" data-unfurl="true" data-result-id="356514" data-url="https://www.finedinemenu.com/" data-host="www.finedinemenu.com" data-pending="true"> <div class="contentRow"> <div class="contentRow-figure contentRow-figure--fixedSmall js-unfurl-figure"> <img src="/community/proxy.php?image=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fvzi1jds2%2Fproduction%2F26c5de5d2314079d3ad75348594a6a74845e7cfa-2400x1260.png&amp;hash=dfa4ff198ace300c6de2999a0f04c7f3&amp;return_error=1" loading="lazy" alt="www.finedinemenu.com" class="bbCodeBlockUnfurl-image" data-onerror="hide-parent"/> </div> <div class="contentRow-main"> <h3 class="contentRow-header js-unfurl-title"> <a href="https://www.finedinemenu.com/" class="link link--external fauxBlockLink-blockLink" target="_blank" rel="noopener" data-proxy-href=""> FineDine: Menu &amp; Payment Solutions for Restaurants, Cafes and Bars </a> </h3> <div class="contentRow-snippet js-unfurl-desc">Effortless reservations, faster checkouts, happier customers, and more repeat visits. FineDine offers all the perks in one simple solution.</div> <div class="contentRow-minor contentRow-minor--hideLinks"> <span class="js-unfurl-favicon"> <img src="/community/proxy.php?image=https%3A%2F%2Fwww.finedinemenu.com%2Ffavicon.ico&amp;hash=84470446d5fcb4edfcbc50721f479abe&amp;return_error=1" loading="lazy" alt="www.finedinemenu.com" class="bbCodeBlockUnfurl-icon" data-onerror="hide-parent"/> </span> www.finedinemenu.com </div> </div> </div> </div></div>

 

[Jobless]

<div class="bbWrapper">This is probably the future, and to some that means it is too &#039;futuristic&#039;. If you run a traditional restaurant, in a traditional city, it will take time before this feels necessary. Go for new restaurants, fast food restaurants, modern cuisine restaurants, bars, cafes, with young people or tourists as customers, in the capital cities of Europe. They are the ones that will like it.<br /> <br /> What if you provide it for free, but as a POS system, collecting a small percentage on electronic payments?</div>

 

[Raymi]

<div class="bbWrapper">Yes, I intended this to be a quick process, but it will probably be slower than necessary<br /> <blockquote data-attributes="member: 48612" data-quote="Eudaimonium" data-source="post: 1014558" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014558" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014558">Eudaimonium said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> This is probably the future, and to some that means it is too &#039;futuristic&#039;. If you run a traditional restaurant, in a traditional city, it will take time before this feels necessary. Go for new restaurants, fast food restaurants, modern cuisine restaurants, bars, cafes, with young people or tourists as customers, in the capital cities of Europe. They are the ones that will like it.<br /> <br /> What if you provide it for free, but as a POS system, collecting a small percentage on electronic payments? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote></div>

 

[Olivier20]

<div class="bbWrapper">Here in Quebec (well, in the city I live) since Covid, every restaurant now gives you a QR code for a link to a downloadable menu. This is for sanitary reason first they did that but also it takes away the burden for the waiter to always do back and forth with paper menus to new clients. <br /> <br /> IMO if it was not for sanitary reasons, this would have never happen.</div>

 

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[Raymi]

<div class="bbWrapper"><blockquote data-attributes="member: 110538" data-quote="Olivier20" data-source="post: 1014564" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014564" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014564">Olivier20 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Here in Quebec (well, in the city I live) since Covid, every restaurant now gives you a QR code for a link to a downloadable menu. This is for sanitary reason first they did that but also it takes away the burden for the waiter to always do back and forth with paper menus to new clients.<br /> <br /> IMO if it was not for sanitary reasons, this would have never happen. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Yes, in fact it is the future. or the present <img src="/community/imgs/emoticons/em-smile2.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></div>

 

[digitalhuncho]

<div class="bbWrapper">This Is great Idea for passive income business. QR menu became popular during COVID. But I still seeing people who still scan qr codes to order, Good Luck mate!</div>

 

[SanaNrah]

<div class="bbWrapper">This is something I am afraid of, building something and then realise no one wants it.<br /> How did you confirm the need for this product in your country/ area ?<br /> Did you conduct any kind of market study, analysis?</div>

 

[ijerkov]

<div class="bbWrapper">QR menus were used everywhere during the pandemic in Croatia. But now the real menus are back, and people just like them more. <br /> That doesn&#039;t mean that there is no place for QR menus, I think QR menus should work together with paper menus.<br /> QR menu could offer the same and additional info, for example:<br /> - printed menu often has small letters or unusual font, hard to read -&gt; QR menu, you can change the size and fonts<br /> - evening, low light, hard to read -&gt; QR menu<br /> - additional details, images, ingredients -&gt; QR menu<br /> - filtering instead of listing menu -&gt; QR menu<br /> <br /> Maybe you can offer restaurants to test it for free and use it with their paper menus. I think you have a better chance if you market it as an extension of the paper menu instead of a replacement.</div>

 

[Mammoth]

<div class="bbWrapper">Personally, I really don’t like the QR code menus. I always ask for a physical one if available. <br /> <br /> You have a good point about changing font sizes and the other benefits. One thing that is nice about it is having the option for the same menu in a different language. Maybe that could be an angle? You also have the menu translated to other useful languages for restaurants in tourist areas?</div>

 

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[roguehillbilly]

<div class="bbWrapper">Maybe there are places where this works and is bought -- I think you said it all within your post though and IMO from an objective viewpoint you&#039;ve made the classic mistake of building something and then assuming that people will want to buy it. <br /> <br /> You&#039;ve already talked to folks and gotten objections and valuable feedback <br /> <br /> <blockquote data-attributes="member: 100345" data-quote="Raymi" data-source="post: 1014543" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014543" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014543">Raymi said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> where I live in the city, people are not modern enough to use such a thing, they prefer a traditional menu. Some restaurants want to use it, but they prefer to use their own website, so they don&#039;t want to use an external company and pay for it. And some places are content with a pdf menu. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> You have a call lined up with a customer, try to dig deep into their problems and why this solution would work for them. <br /> Is it a real need? IMO, QR menu codes are a trend forced by covid. I don&#039;t know if they will stick around or not. I personally hate it and I ask for a real menu when I see a QR code here in the states. <br /> <br /> You linked your website and demo but I&#039;m not sure if that&#039;s maybe a pre-mature step? Who cares about your website unless you are driving qualified traffic to it and that traffic is not converting. It sounds like your marketing method atm has been to reach out to customers, so the website doesn&#039;t really matter. <br /> <br /> If you&#039;re stuck on restaurants as a problem area, I would do deep research and look for real painpoints for those customers. Look up the book &quot;The Mom Test&quot;, which might help you to perform some of these interviews and uncover habits, problems, etc that signal opportunity. <br /> <br /> Good luck!</div>

 

[eramart]

<div class="bbWrapper">I don’t know - myself, I’d definitely prefer looking at the printed menu instead of getting my phone, pointing it somewhere, pushing the screen several times, trying to find something I’d like by scrolling up and down. <br /> <br /> I think, it could work in a busy place where you have to wait before you sit down, or in a hotel for a room service, or when booking a table - as a preorder system.</div>

 

[GPM]

<div class="bbWrapper">Lots of restaurants here in Calgary, and pretty much every restaurant I went to on Mexico used QR codes. My wife and I absolutely hate it and ask for a physical menu every time.<br /> <br /> Nothing says &quot;let&#039;s have a good night out&quot; like being forced to stare intently at your phone for 5 minutes to start the night. No thank you.</div>

 

[Raymi]

<div class="bbWrapper">thanks for the replies everyone. I think that with the changing world this could be a real need for restaurants, so there is still potential. However, I need to take a different approach to selling it. personally i prefer the qr-menu, it is more convenient <br /> <br /> <h4 class="bbHeading"><a class="u-anchorTarget" name="-roguehillbilly-thank-you-for-the-book-recommendation-i-will-definitely-read-it"></a><a href="https://www.thefastlaneforum.com/community/members/45721/" class="username" data-xf-init="member-tooltip" data-user-id="45721" data-username="@roguehillbilly">@roguehillbilly</a> thank you for the book recommendation, I will definitely read it!&#8203;<a class="hoverLink" href="#-roguehillbilly-thank-you-for-the-book-recommendation-i-will-definitely-read-it" title="Permanent link"></a></h4></div>

 

[ijerkov]

<div class="bbWrapper"><blockquote data-attributes="member: 12657" data-quote="GPM" data-source="post: 1014595" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014595" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014595">GPM said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> My wife and I absolutely hate it and ask for a physical menu every time. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Same here but I don&#039;t think it&#039;s a completely bad idea. So far we know:<br /> - most people hate it as a replacement for a real menu but some people like it<br /> - can solve readability issues <br /> - can be used to add more languages<br /> - can be used to add additional info like ingredients, photos, maybe a story for some traditional meals, etc.<br /> <br /> But the real question is: how this can help a restaurant? Do people who prefer qr menus order more? Are people choosing restaurants based on menu format? How much a restaurant can save by not printing menus? How much will they loose from pissed-off people who hate qr-menus? I don&#039;t have the answer to any of these, just some assumptions.</div>

 

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[Raymi]

<div class="bbWrapper"><blockquote data-attributes="member: 110662" data-quote="ijerkov" data-source="post: 1014613" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014613" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014613">ijerkov said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Same here but I don&#039;t think it&#039;s a completely bad idea. So far we know:<br /> - most people hate it as a replacement for a real menu but some people like it<br /> - can solve readability issues<br /> - can be used to add more languages<br /> - can be used to add additional info like ingredients, photos, maybe a story for some traditional meals, etc.<br /> <br /> But the real question is: how this can help a restaurant? Do people who prefer qr menus order more? Are people choosing restaurants based on menu format? How much a restaurant can save by not printing menus? How much will they loose from pissed-off people who hate qr-menus? I don&#039;t have the answer to any of these, just some assumptions. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><a href="https://www.finedinemenu.com/" target="_blank" class="link link--external" rel="noopener">Increase Your Revenue with Digital Menus | Restaurant Management Software | FineDine Menu</a> - Please look at this page. Here it is very nicely described and illustrated the advantages of such a system that works well</div>

 

[Niko32]

<div class="bbWrapper"><blockquote data-attributes="member: 100345" data-quote="Raymi" data-source="post: 1014543" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=1014543" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1014543">Raymi said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hi guys, I recently launched a QR menu solution for restaurants. The idea is that by scanning a qr-code, the guest can open the menu on their phone with the speed of a mobile app.<br /> <br /> Here&#039;s the link: <a href="http://www.menubox.ro" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.menubox.ro</a><br /> <br /> And here is the demo menu: <a href="https://menubox.ro/restaurant" target="_blank" class="link link--external" rel="nofollow ugc noopener">https://menubox.ro/restaurant</a><br /> <br /> Don&#039;t look at the language, it&#039;s only in Hungarian...<br /> <br /> So, since this is a niche market in the area where I live, I thought restaurants would jump at the chance to buy from me. Unfortunately, I was wrong, as I have contacted quite a few places, but only one has contacted me back, saying that they would be interested, and I need to meet them soon to make an appointment.<br /> <br /> The unique feature of my platform is that you can showcase the menu with pictures and videos, there is also the option to describe the restaurant and the interface is designed to fully reflect the brand of the restaurant. There is also an admin interface, so you can change the offer in minutes.<br /> <br /> The most common objections I&#039;ve encountered are: where I live in the city, people are not modern enough to use such a thing, they prefer a traditional menu. Some restaurants want to use it, but they prefer to use their own website, so they don&#039;t want to use an external company and pay for it. And some places are content with a pdf menu.<br /> <br /> So far, I have only visited restaurants in my city, but what I am experiencing is very depressing.<br /> <br /> I&#039;m also surprised that people don&#039;t buy it, because the world is moving in this direction, towards digitalisation. And such a platform can help sales with beautiful images and videos.<br /> <br /> What do you think is the solution? I don&#039;t want to let go of the project because I have months of work in it. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Try to come from the other side. Instead of people scanning on their phone. It will be easier when there are large tablets in the restaurant, with the same menu. The waiter brought instead of the usual me, digital me. And a person will not bother to scan something. For many, this is difficult and unnecessary. And it is desirable to keep statistics on clients. Otherwise, the restaurant will switch to a digital menu, and there will be fewer customers. To know what to start from)</div>