Be selfish and change the processes and systems of the business to make it work better for you.
1. All complaints must be emailed to a specific email address, no intrusive phone calls
2. Complaints are handled by an employee so you don't have to deal with the negativity
etc...
You will lose some people, but they are people you don't want anyways. I can share the experience of managing my lawn care company:
Complaints are handled by a customer service rep. Anything that's screwed up is taken care of on the next visit, we aren't coming back to take care of it on the same day. Customers have to sign a 12 month contract with a 2 month cancellation fee. We do basic services only.
An example of what you can do is to change what you're offering, or be upfront about not offering post-sale support and lower your prices a bit. You can change how your business works and set it up to be any way you want. If you don't like it, change it! You can tell each customer. "Here's the thing we are selling, no refunds and we do not answer calls, it's $4,000. Buy it or don't" You'll probably find that people still love your product and now you have no more headaches to deal with.
1. All complaints must be emailed to a specific email address, no intrusive phone calls
2. Complaints are handled by an employee so you don't have to deal with the negativity
etc...
You will lose some people, but they are people you don't want anyways. I can share the experience of managing my lawn care company:
Complaints are handled by a customer service rep. Anything that's screwed up is taken care of on the next visit, we aren't coming back to take care of it on the same day. Customers have to sign a 12 month contract with a 2 month cancellation fee. We do basic services only.
An example of what you can do is to change what you're offering, or be upfront about not offering post-sale support and lower your prices a bit. You can change how your business works and set it up to be any way you want. If you don't like it, change it! You can tell each customer. "Here's the thing we are selling, no refunds and we do not answer calls, it's $4,000. Buy it or don't" You'll probably find that people still love your product and now you have no more headaches to deal with.