first employees

[HYPOMANIC]

hey
recently started a lil company offering services for real estate -> roof cleaning, etc.
Since day one I run at full capacity.
Could hire my first employees and think that's a fun challenge to find reliable people even though I would pay them good wage cause of high demand of my services.

Anyone concrete advice, experience for me?

 

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[Johnny boy]

list every task that happens in your business and categorize it within "departments"

someone's gotta make the ads and manage them
someone's gotta answer the phones
someone's gotta give the quotes
someone's gotta do the schedule and dispatch the jobs
someone's gotta do the jobs
someone's gotta handle billing and collections
someone's gotta do the customer service
someone's gotta interview, hire, train, monitor and manage the employees and do payroll
someone's gotta do the same for any higher up positions like for any office workers you hire
someone's gotta make the financial reports to show how the business is doing
someone's gotta submit tax reports and pay the taxes, and do the bookkeeping
someone's gotta maintain the trucks and equipment

Create job titles that each of those things can fit into and craft an organizational chart.

Go through each of the tasks that are assigned to the jobs within your org chart and make tutorials on how to do all of those things.

These are your standard operating procedures. As things go wrong you add a new little chapter to each one of these.

Now for each position they have their own book of procedures, these are your training manuals.

The jobs you'll need by default.

Corporate manager: that's you. you run the show.

Worker/technician: the first guy you hire

Office admin/phone rep: Hire someone to always be available to handle calls, complaints, and then over time hand off tasks like billing and scheduling when you have systems for it. They will be the person who does all of the tedious things administratively that you don't want to do.

Bookkeeper: It's like $300 a month or something. They'll keep your stuff straightened out.

Your first hire is the worker, then the office admin.

A good financial goal is to make sure that over a month long period, the gross profit you have with your worker, company truck, materials, insurance, and other expenses gets you about 50% margins. That means if you pay a guy $4,000 a month (including your portion of payroll taxes), and all the other expenses come out to $2,000 a month. That's $6,000 in expenses. You should try to get at least $12,000 in revenue from customers. This means with two workers you would have enough leftover to get a full time office admin and cut back your daily time commitment to a very small amount and focus on the important stuff.

 

[HYPOMANIC]

list every task that happens in your business and categorize it within "departments"

someone's gotta make the ads and manage them
someone's gotta answer the phones
someone's gotta give the quotes
someone's gotta do the schedule and dispatch the jobs
someone's gotta do the jobs
someone's gotta handle billing and collections
someone's gotta do the customer service
someone's gotta interview, hire, train, monitor and manage the employees and do payroll
someone's gotta do the same for any higher up positions like for any office workers you hire
someone's gotta make the financial reports to show how the business is doing
someone's gotta submit tax reports and pay the taxes, and do the bookkeeping
someone's gotta maintain the trucks and equipment

Create job titles that each of those things can fit into and craft an organizational chart.

Go through each of the tasks that are assigned to the jobs within your org chart and make tutorials on how to do all of those things.

These are your standard operating procedures. As things go wrong you add a new little chapter to each one of these.

Now for each position they have their own book of procedures, these are your training manuals.

The jobs you'll need by default.

Corporate manager: that's you. you run the show.

Worker/technician: the first guy you hire

Office admin/phone rep: Hire someone to always be available to handle calls, complaints, and then over time hand off tasks like billing and scheduling when you have systems for it. They will be the person who does all of the tedious things administratively that you don't want to do.

Bookkeeper: It's like $300 a month or something. They'll keep your stuff straightened out.

Your first hire is the worker, then the office admin.

A good financial goal is to make sure that over a month long period, the gross profit you have with your worker, company truck, materials, insurance, and other expenses gets you about 50% margins. That means if you pay a guy $4,000 a month (including your portion of payroll taxes), and all the other expenses come out to $2,000 a month. That's $6,000 in expenses. You should try to get at least $12,000 in revenue from customers. This means with two workers you would have enough leftover to get a full time office admin and cut back your daily time commitment to a very small amount and focus on the important stuff.

I appreciate your message. it helps me definitely to systematically execute this stepping stone to scale my bizz.
just didn't thought someone would give such helpful info haha
ABSOLUTELY LOVE IT

 

[Johnny boy]

I appreciate your message. it helps me definitely to systematically execute this stepping stone to scale my bizz.
just didn't thought someone would give such helpful info haha
ABSOLUTELY LOVE IT

Sure thing bro.

Try to get a consistent $700+ a day scheduled for your guy. Make that a normal day. If you can do that consistently then you have a business and the rest is up to you.

 

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[JJHemingway]

list every task that happens in your business and categorize it within "departments"

someone's gotta make the ads and manage them
someone's gotta answer the phones
someone's gotta give the quotes
someone's gotta do the schedule and dispatch the jobs
someone's gotta do the jobs
someone's gotta handle billing and collections
someone's gotta do the customer service
someone's gotta interview, hire, train, monitor and manage the employees and do payroll
someone's gotta do the same for any higher up positions like for any office workers you hire
someone's gotta make the financial reports to show how the business is doing
someone's gotta submit tax reports and pay the taxes, and do the bookkeeping
someone's gotta maintain the trucks and equipment

Create job titles that each of those things can fit into and craft an organizational chart.

Go through each of the tasks that are assigned to the jobs within your org chart and make tutorials on how to do all of those things.

These are your standard operating procedures. As things go wrong you add a new little chapter to each one of these.

Now for each position they have their own book of procedures, these are your training manuals.

The jobs you'll need by default.

Corporate manager: that's you. you run the show.

Worker/technician: the first guy you hire

Office admin/phone rep: Hire someone to always be available to handle calls, complaints, and then over time hand off tasks like billing and scheduling when you have systems for it. They will be the person who does all of the tedious things administratively that you don't want to do.

Bookkeeper: It's like $300 a month or something. They'll keep your stuff straightened out.

Your first hire is the worker, then the office admin.

A good financial goal is to make sure that over a month long period, the gross profit you have with your worker, company truck, materials, insurance, and other expenses gets you about 50% margins. That means if you pay a guy $4,000 a month (including your portion of payroll taxes), and all the other expenses come out to $2,000 a month. That's $6,000 in expenses. You should try to get at least $12,000 in revenue from customers. This means with two workers you would have enough leftover to get a full time office admin and cut back your daily time commitment to a very small amount and focus on the important stuff.

For anyone looking better get their wrap around deligating tasks and defining roles to fill, definetly check out the book Traction: Get a Grip on your Business by Gino Wickman.

The accountability chart section is an excellent visualization of the different “seats” your business could have. The frameworks in the book have solved an a** load of human recourse stress our business had