Germany is known for having bad service.Seems to work for Germany, telling bullshit is what children do.
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Free registration at the forum removes this block.Germany is known for having bad service.Seems to work for Germany, telling bullshit is what children do.
By American Standards.Germany is known for having bad service.
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Cultural difference is an excuse for not willing to serve well.
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Then how do you explain wallmart's failure in Germany? They were offering American standard customet service and as you put it,"Germany is known for bad customer service"
Surely they should have out competed Aldi/Lidil and the like by now?
Europeans believed that their personal time is sacred and not to used for business. Then there will always be someone more hungry to eat their lunch.
Giving up your lunch is fine, making your prospect give uo theirs is another.
I can; the exception is in the norm in a task-orientated culture.I cant really explain walmart failure in Germany. I have no idea about it.
And it happened that for some customers they preferred the service personal to be straight forward in simple transactional sales. But this is the exception not the norm.
In low margin sales such as supermarket retail Singapore focus on processing speed. The best customer experience is a shorter queue. There is not much chit chat and smile also.I can; the exception is in the norm in a task-orientated culture.
I think Singapore is closer to the American culture.
I'd like to suggest an important twist to this reality. Success in business requires understanding and adjusting to cultural differences. I've traveled and done business all over the world and find that I am more successful when I try to accommodate the culture of my customer. Even when I get it wrong, I think my customers appreciate that I'm trying to view the situation through their filter. Maybe that is the ultimate customer service expression?Cultural difference is an excuse for not willing to serve well.
I agree in theory.I'd like to suggest an important twist to this reality. Success in business requires understanding and adjusting to cultural differences. I've traveled and done business all over the world and find that I am more successful when I try to accommodate the culture of my customer. Even when I get it wrong, I think my customers appreciate that I'm trying to view the situation through their filter. Maybe that is the ultimate customer service expression?
The market will decide. This may be the opportunity for young German entrepreneurs to displace established German firms by providing better service.But when do we draw the lines to say Germany has a different way of doing things or it simplify has a low standard of service that over the long run has lowered the customer’s expectation?
For advisory and consulting roles, not answering emails or phone calls at off work hours is just uncompetitive.
The market will decide. This may be the opportunity for young German entrepreneurs to displace established German firms by providing better service.
Totally agree.As a solo practice lawyer who opened a law practice right out of law school ... I can say, without reservation, I could not have gotten to where I am today ... but for "fake it till you make it ."
Sometimes ... that's what you have to do.
The way I looked at it ... "fake it till you make it" roughly translated into "bust your a$$ and figure it out fast." It meant I needed to do a lot of research on my off time ... ask around if need be ... or perhaps, if the issue was particularly challenging, enlist the support of someone more experienced.
Looking back , however, the job I did (the first time around) was rarely perfect ... but it was always good enough. I somehow found a way to rise to the occasion. And when the next case came along with a similar set of facts, I knew exactly what I was up against, and was ready to go.
If, on the other hand, I turned down these first-time opportunities, I would never have acquired the experience and knowledge that I have today.
Hell ... even today ... there are still fact scenarios that may come across my desk that would be completely new to me.
For example ... if Jeff Bezos walked through my door and asked me if I could handle his billion dollar divorce ... I'd shake his hand with a confident smile and say "absolutely!"
Have I ever represented a billionaire? No. But you bet your a$$ I wouldn't turn him away.
I would do what I always do ... I would figure it out fast ... and rise to the occasion.
I guess the only exception to this rule is criminal law. That's not somewhere I would feel comfortable "faking it till you make it." I'm sure it's fun work. But I'm not (ever) rolling the dice with someone's freedom.
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