G
Guest12120
Guest
I want to share with you two messages from my customer. She made some purchases and evidently didn't understand how the promotion worked and on top of that placed three orders the same day by mistake.
First message was received last night (in red) the second one was received today (green).
I got screwed over this whole thing with your product so no thank you I don't want a $5.00 gift card and truth be told your prodruct does'nt work and another thing I bought 3 bottles and was supposed to receive 1 free I never received the free bottle instead Amazon sent me 5 extra and blamed me for the mistake. They were going to charge me $155.00 for all of it. I sent 5 bottles back and who knows what I will be charged this time. Thanks but no thanks.
In response to her first message I apologized, showed empathy, offered full refund and further help if needed. We exchanged one message in between these two posted. She asked for a recommendation of another of my products and I gladly gave it to her
Thank you Peter I just may try what you have recommended. You also, have a very pleasant rest of the weekend as well. I feel as if we are friends with our conversations back and forth for the past 2 days.
You are very understanding and easy to work with thank you for being a great business man. That is how you keep customers and get more!
Take away: It doesn't take a lot to turn around a customer
First message was received last night (in red) the second one was received today (green).
I got screwed over this whole thing with your product so no thank you I don't want a $5.00 gift card and truth be told your prodruct does'nt work and another thing I bought 3 bottles and was supposed to receive 1 free I never received the free bottle instead Amazon sent me 5 extra and blamed me for the mistake. They were going to charge me $155.00 for all of it. I sent 5 bottles back and who knows what I will be charged this time. Thanks but no thanks.
In response to her first message I apologized, showed empathy, offered full refund and further help if needed. We exchanged one message in between these two posted. She asked for a recommendation of another of my products and I gladly gave it to her
Thank you Peter I just may try what you have recommended. You also, have a very pleasant rest of the weekend as well. I feel as if we are friends with our conversations back and forth for the past 2 days.
You are very understanding and easy to work with thank you for being a great business man. That is how you keep customers and get more!
Take away: It doesn't take a lot to turn around a customer
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