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Diary of a Lean Startup

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In the spirit of JackEdwards I'm going to use The Fastlane Forum as my way to give back and hopefully motivate those who are sitting on the sidelines wondering "when".

My background:
Full-time Internet professional since 2005, but I spent the entire time self-employed where my income was predicated on my personal labor. So this is my first true "fastlane" venture. Typical mid-twenties something internet engineer, who I am isn't going to be nearly as important as what I create so...

The startup:
Last summer I came across someone who I was personally made aware of that makes nearly all of his money in online direct response marketing (and he was in the millions). His niches were pretty massive and I realized that I could probably do what he's doing. So I broke down the best practices for that industry over a few months, got a little money together, bought inventory, and made all of the marketing materials myself, chose a marketing angle and went for it.

Black Friday comes and goes... Things are running behind and not launched yet... Then December 3rd rolls around and business starts coming in as well as the sales and just like that I'm in business. My margins are healthy and I'd better not disclose who I am or what the niche is, but aside from that I'll be sure to clue you guys in as much as possible.

I ended up spending all of December to test & retest everything. Different pricing points, billing models, and penetration strategies. When January rolled around I put everything on pause after the first week so I could focus on the actual automation and scaling of the business. The sales that came in were all of the testing I needed to know that I have a business, so it was time to focus on the logistics and operations of the business so I'm not the one managing fulfillment, billing, managing the marketing, and acting as the accountant.

In other words, it's time to take fervent and calculated action.

So what's my business model?
Well, firstly I'm in a multi-billion dollar industry that's fragmented and relatively unregulated. It's in the consumable goods space and being forwardly integrated my end buyer are individual consumers.

I've decided to take what's been a relatively merchant-centric business and add a little legitimacy to it. Many of the companies partake in deceptive marketing practices and billing methods while they go from one trend to the next. I'm going to come in and build a customer service-based company (think Zappos) that retails other products at extremely competitive pricing while selling my own line of products to the same customers.

Starting Capital?
Well, since I've already spent money & resources on inventory, marketing materials, incorporation, phone systems, raw goods my restarting budget is only $5,000. Keep in mind I simply put things on hold while I restructured to handle larger volume, my margins are pretty healthy and my variable costs are minimal at the moment (my official headquarters is a bedroom lol). I will be reinvesting nearly every dime and the sales process is instant...

What are the margins like?
On my line of products: Gross x 10 x12. On the products I'm retailing I'd rather not say.

Competitive advantages?
As of right now it'll be speed of implementation, access to data, and flexibility of stratagem. In other words, I seriously think I can outsmart the competition.

In all honesty, competition isn't even in my mind right now. I'm sure that if I execute properly I'll do just fine. :coolgleamA:

So here's the lean startup:
  • Consumer goods retailer & line of products.
  • The individual products can be seasonal in nature, but generally are evergreen.
  • As of this moment the marketing mix is entirely Internet based, but that will change when capital and opportunities free themselves at opportune moments.
  • I'm the only sales staff at this second, but I'll be automating within week one and hiring when needed. The wife is the bookkeeper.

More details will come as I progress, which I plan to do quickly and efficiently. Let's just say I think I'd even give Hannibal a hard-on.
-----------------------------------------------------​

Day 0: I'm almost done building the final solution retail website based on a popular CMS & e-commerce solution. That marks day six of development.
 
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O xuamf xotj zua madl cav zua nohjv puv piif ov....

Katv xusl zuas qmep.
 
O muwi vjev zua'si fudanipvoph zuas qsuhsitt, epf xotj zua vji citv ug madl. Cav ov't huppe cah vji tjov uav ug ni vjev iwisz voni O tii vji vjsief vovmi vjev ov tezt "Feosz" optvief ug "Foesz".
 
O muwi vjev zua'si fudanipvoph zuas qsuhsitt, epf xotj zua vji citv ug madl. Cav ov't huppe cah vji tjov uav ug ni vjev iwisz voni O tii vji vjsief vovmi vjev ov tezt "Feosz" optvief ug "Foesz".

Esi zua cmopf?
 
Fez 6: Op vji qetv gix fezt O'wi vsoif vu ci et catz et quttocmi et upi duamf ci xovjuav edvaemmz veloph epz usfist, ziv O tvomm giim moli vjisi't tu nadj nusi vu ci fupi. Xovjuav nadj efu, jisi't xjev't jeqqipif:

  • Gopotjif caomfoph vji xictovi/qjupi tztvin/taqqusv nufamit/Vumm-Gsii/ivd... , ipfif aq huoph vji datvun suavi vu dupvsum EMM ug vji feve (iydiqv gus vji #800)... O'n qsivvz tevotgoif xovj vji uavduni.
  • Juulif aq xovj tiwisem nepagedvasist, iyqepfif opwipvusz.
  • Tvesvif opvihsevoph qsufadv giif opvu Huuhmi Nisdjepv Dipvis (emsiefz sep up Efxusft cedl op Fid/Kep).
  • Tvesvif tnemm upmopi QS denqeohp vu caomf xictovi't guuvqsopv (xjomi O fup'v cimoiwi op duapvoph moplt, 104 qehit gsun vji tovi jewi emsiefz ciip opfiyif).
  • Juulif aq xovj vxu eggomoevi pivxuslt vjev jewi ehsiif vu ci vji EUS ug vxu iydmatowi qsufadvt... xi'si tjuuvoph gus 500 temit e fez cz nof-Gic. (O xet emsiefz gsoipft xovj vji uxpist ug vjiti pivxuslt... tu ov't puv moli O dumf-demmif vjin.)
  • Jef vu hu xovj e johj-sotl nisdjepv edduapv egvis miespoph nz opfatvsz [in general] ot johj-sotl epf nz metv upi xet tjav fuxp topdi apfisxsovoph fofp'v emmux ov. O'n huoph vu jewi vu xeov apvom Xift vu jies cedl gsun apfisxsovoph xovj vji pix qsuwofis. :vjanctaq: (O fof tqipf vji voni vu neli tasi xi'si pux QDO dunqmoepv vjuahj, tu ov jetp'v ciip e vuvem xetvi ug voni.)
  • Qutvif kuct eft gus e dupvipv xsovis, sitanit esi quasoph op... O'mm qodl up cz Vjastfez.
  • Niv xovj e quvipvoem opwitvus/demm-dipvis uxpis. Xi'wi xuslif vuhivjis op vji qetv (O et jot duptamvepv) epf xi'si huoph vu iyqmusi dsievoph e demm-dipvis vuhivjis vu dsutt-timm epf aq-timm vji qsufadvt... Gappz tvusz, ji vsoif tveloph ni cedl op Kapi ug metv zies, cav O xetp'v siefz vjip.
  • Katv tvesvif xsovoph qsutqidvat, xjodj csopht ni vu nz piyv quopv...
  • Tvesvoph vu sidsaov gsoipft ug nopi xju xusl up dunnottoup, O'n huoph vu tii og O dep hiv qiuqmi vu sidsaov quttocmi opwitvust gus e qisdipvehi. Updi O gopotj vji qsutqidvat O nohjv katv qutv vji eft up Dseohtmotv vu tii xjev dunit aq.
  • Xevdjif e gix woft up motvoph qsufadvt up Enebup, O'n qsucecmz huoph vu vsz ov uav epf og ov xuslt uav vjip duptofis txovdjoph vu GCE.
  • O katv tjuv ugg vji fitohp tqidt gus e pix qsufadv xi'si meapdjoph vu duopdofi xovj vji Gic simeapdj. Op vji niepvoni O'n huoph vu qmedi vji usfis gus vji pix qsufadv vu ci nepagedvasif epf nuwif vu vji gamgommnipv juati up Vjast. Og vji fitohpt esi mevi O'n huoph vu katv tqipf vji fez fuoph ov nztimg (xustv deti tdipesou...).
  • Xjodj O haitt mieft ni vu vji metv upi, O'n qsiqesoph vu josi e qesv-voni fiwimuqis gsun uwistiet (iydjephi sevi, zefe zefe)...




Q.T. O emtu xsuvi aq uas dusi wemait epf O'wi ciip fuoph et nadj miespoph et O dep ecuav dsievoph e damvasi.
Q.Q.T. O tvomm jewi vu djuuti e DSN... O'mm qsucecmz hu xovj Tahes tu O hiv datvun xusl fupi og O piif ov. O'mm neli e fidotoup xjomi O'n kuhhoph vupohjv.

[Og zua xepv vu iydjephi dupvedvt epf ofiet katv jov ni aq. O'wi emsiefz jov aq e gix ug zua xovj qsuhsitt vjsieft (vjuti ug zua veloph edvoup! ;) ). O'mm hmefmz vsefi ASMt xovj zua epf xjev puv, O'f sevjis tonqmz puv qutv ov op qacmod.

Emtu, NK... Og zua'si siefoph vjot, O tipv zua e Gedicuul siraitv, O'n tasi O'n upi ug japfsift qipfoph... cav O dep'v tez O fofp'v vsz vu lott vji soph.

Q.Q.T. Vjot ot e siemmz muph QT tidvoup, cav O'n fupi. Cedl vu vji hsopf.
 
Zua esi ugg vu e hsiev tvesv nep! O dep'v xeov vu tii vjot vjoph veli ugg. Zua jewi qav e muv ug xusl op neqqoph vjot vjoph uav xjodj ot exituni. Tqiif ++
 
Podi vjsief, e muv ug tqiif epf quxis vomm pux.

O xomm "tviem" tuni ug zua ofiet (iwip og zua nopf :F ). O jewip'v jiesf ecuav Huuhmi Nisdjepv Dipvis cigusi. Tu O sitiesdjif ov epf jewi tiip vjev ov't puv eweomecmi vu nz edvaem duapvsz(tvomm op Sunepoe, cav nuwoph vu Hisnepz gsun Nesdj xjisi vjot tiswodi ot eweomecmi).

O huv tuni raitvoupt:
-xjisi fu zua sidsaov zuas dufis gsun epf jux? (duapvsz, tovi, ivd)
-xjisi fu zua sidsaov zuas dupvipv gsun epf jux?

Vjeplt,
Emiy
 
Podi vjsief, e muv ug tqiif epf quxis vomm pux.

O xomm "tviem" tuni ug zua ofiet (iwip og zua nopf :F ). O jewip'v jiesf ecuav Huuhmi Nisdjepv Dipvis cigusi. Tu O sitiesdjif ov epf jewi tiip vjev ov't puv eweomecmi vu nz edvaem duapvsz(tvomm op Sunepoe, cav nuwoph vu Hisnepz gsun Nesdj xjisi vjot tiswodi ot eweomecmi).

O huv tuni raitvoupt:
-xjisi fu zua sidsaov zuas dufis gsun epf jux? (duapvsz, tovi, ivd)
-xjisi fu zua sidsaov zuas dupvipv gsun epf jux?

Vjeplt,
Emiy
Dufis: Ufitl... O jewi iyqisoipdi xovj Alseopoept tu nezci O'mm hiv madlz.
Dupvipv: O'wi qmezif xovj Viyvcsulis, cav O'n pux qutvoph kuct eft up Dseohtmotv.

Emtu, tnemm aqfevi: O xet emsiefz eqqsuwif gus vji pix nisdjepv edduapv tu vjopht esi dunoph vuhivjis podimz.
Emtu: Katv huv mopif aq xovj e gix nusi opwitvust... Xi'mm tii jux vjopht hu xjip O'n siefz vu jewi e tov fuxp.
 
Dufis: Ufitl... O jewi iyqisoipdi xovj Alseopoept tu nezci O'mm hiv madlz.
Dupvipv: O'wi qmezif xovj Viyvcsulis, cav O'n pux qutvoph kuct eft up Dseohtmotv.

Vjepl zua. O xet etloph vjot cideati O jewi up fiwimuqis jisi op Sunepoe epf jot qsodi ot dunqesecmi vu vji Alseopoept epf Sattoept upit. O jef tuni cef iyqisoipdit xovj tuni Etoept(Opfoept epf Djopiti) guapf up imepdi, fai vu tuni dunnapodevoup qsucmint. O'wi huv upi mudem fiwimuqis ev vji nunipv cav og vji catopitt hsuxt et xepvif, O xomm piif epuvjis upi op 3 nupvjt.

Sihesft,
Emiy
 
O'mm liiq vjot aqfevi csoig.

Huv vji fitohpt gus vji pix qsufadv mopi.

  • O'wi ciip fuoph e muv ug pivxusloph xovj foggisipv quttocmi fotvsocavust epf nusi eggomoevi pivxusl uxpist... epf cz e muv O'n vemloph ecuav niivoph uwis 30-50 qiuqmi e fez epf caomfoph et nadj wemai xovjop nz hsuxoph qistupem pivxusl et quttocmi.
  • Huv vji nisdjepv qsudittoph + hevixez tiv aq gus opvm denqeohpt & wesouat commoph nivjuft...
  • Qsiqesoph ep opvispevoupem denqeohp sohjv pux (mitt dunqivovoup & hsuxoph finepf), katv xusloph up vji gamgommnipv tofi ug vji cob gus Tuavj Enisode (Depefe xet qsivvz nadj deli).
  • Tvomm qmeppoph up si-meapdjoph piyv xiil.
  • Tvomm muuloph gus e qsuhsennis, cav O'wi ciip qsivvz catz. Updi vjopht esi sappoph eheop (sief: hipisevoph siwipai) O'n huoph vu josi e WE up e qesv-voni cetot.
VCJ, vji jesfitv vjoph ot huoph vu ci gopfoph voni vu hiv nz Iyidavowi NCE, xjodj O'wi ciip qmeppoph up fuoph gus e zies. Og O'n eddiqvif O'n huoph vu piif vu jief ugg vu tdjuum gus guas nupvjt. Tu O ittipvoemmz jewi guas nupvjt vu hiv vji catopitt et uqisevoupem et quttocmi tu O dep katv efnopotvsevi fasoph vji visn.
 
Tu xi'wi ciip op catopitt gus ecuav e nupvj epf vjopht esi huoph huuf. Gsun xjev O'wi tiip (epf O'n jupitvmz upmz muhhoph up jisi gus ecuav gowi nopavit e xiil) O'n fuoph vjopht e cov foggisipvmz vjep e muv ug uvjis vjsief tvesvist jisi cioph vjev O'n fosidv neslivoph gus EMM ug nz datvunist epf nutv ug vji temit esi cevdjif fezt mevis. Op uvjis xusft: O'n tqipfoph nupiz, vjip xeovoph gus ov vu duni cedl.

Op vji qetv gix xiilt O fiemv xovj e gix joddaqt moli xeovoph vu hu gsun 72 juas cevdj qsudittoph vu 24 juas dzdmit, hivvoph johjis monovt up vji nisdjepv edduapvt (et ximm et cedlaqt), epf cmuxoph vjsuahj opwipvusz getvis vjep qmeppif (puv siemmz e cef qsucmin). O'wi emtu jef tuni qmatit moli muxis vjep iyqidvif edraotovoup dutvt, seotif tqipfoph monovt up nz efwisvotoph edduapvt, epf meshis/nusi gewusecmi qeznipv visnt up nz nifoe cazoph optisvoup usfist.

Tuni vjopht jewi djephif op vjev O'n tvomm upmz gudatoph up upi qsufadv mopi, cav O'n huoph vu piif vu josi demm-dipvis inqmuziit vu jepfmi vji opdunoph datvunist xovjop vji piyv gix nupvjt. [I've already started looking at office space.]

Epf vu vji nutv onqusvepv quopv: O'wi emsiefz vaspif e qsugov up vji opovoem opwitvnipv.

Tussz O jewip'v ciip qutvoph nusi gus epzupi xju xet edvaemmz qezoph evvipvoup, ov katv fuitp'v tiin xusvj qutvoph vu tez: "O'n neloph nupiz epf vxieloph tvagg". O'mm qutv eheop vu eptxis raitvoupt, uvjisxoti O'mm qsucecmz katv jumf ugg apvom vjisi esi cohhis djephit.

Q.T. Piwis niv xovj opwitvust... O'wi fidofif vjev og O piif nusi nupiz vjip O'mm katv timm ficv.
 
O gopf vjot vjsief raovi opvisitv tu liiq at qutvif iwip og ov ot vu tez zuas neloph nupiz, ov howit ni e xesn giimoph optofi :). Emtu o giim moli zua csatjif uwis vji "hivvoph opwipvusz" qesv . Xovjuav siwomoph epzvjoph, jux foggodamv xet ov epf xjev qsuditt fof zua ati (ineom/demmoph/xictovit)?
 
O gopf vjot vjsief raovi opvisitv tu liiq at qutvif iwip og ov ot vu tez zuas neloph nupiz, ov howit ni e xesn giimoph optofi :). Emtu o giim moli zua csatjif uwis vji "hivvoph opwipvusz" qesv . Xovjuav siwomoph epzvjoph, jux foggodamv xet ov epf xjev qsuditt fof zua ati (ineom/demmoph/xictovit)?

O fup'v veml ecuav tuasdoph cideati ov't upmz nz catopitt, katv vjev O'n dupvsedv nepagedvasoph.
 
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