Note that I (and my business) is based on Canada, not the USA. But I've financed deals in San Diego about a decade ago and know a little about the USA banking.
What you consider Community Banks are called Credit Unions here. And they have been my main source of great deals. They are excellent at the beginning, when deals are smaller. But with scale, we run into problems with their limits (they have lower caps on how much they can lend to any one borrower). At that point, we typically can allow them to syndicate deals and do more business. Eventually, all roads lead to national "tier 1" banks.
My behaviour is not typical in many respects, and one of the "weird" things about me is that I don't do "dazzle you with dinners and golf" to get a deal done. Unlike most, I spend surprisingly little time with my lenders. Typically, my key guys maybe get 1 to 3 meetings a year! We may go to a nice restaurant, but that's about it. We'll also run into each other (pre-pandemic and now again) at various
real estate events. My reputation is that I'm a man of my word and will tell you what it takes to do deals with us. It's not snobby, it just saves people time. I think bankers want to do business and if I make it easy for them to get approvals from their credit department, they will not miss any lunches with me, they'll be happy. How do you make their lives easy? Preparation. Our financing packages are very detailed, we are aggressive in our asks but within reason. Everything you banker needs to get it explained to credit is available at his/her fingertips.
Again, my approach is not typical and maybe I am doing it all wrong and missing out on something better. But I am who I am, it has worked very well for me over the years.
Side story: for the property in San Diego, I knew no one. I was from Canada and needed a land loan. And I didn't feel like flying out there to find a lender, technology (even 10 years ago) was already good enough to find a solution over internet. Google was my friend. I called over 80 people, asked receptionists! for new bank names and introductions, received almost exclusively a "no, we can't do it because you are in Canada and have no assets in the USA, we can't cross the border" answer. The funny thing about life... and
@Kak told that to
@thechosen1 ... with enough push, something always works out. I collected over 20 lenders, whom I called back (annoying yes, useful? Yes again.) Finally one guy took pity on me and introduced me to a retired financing broker. That broker felt my pain, he could tell I'm now close to 100 phone calls in... He said "I'll do you a favour, there are only three lenders who can do it and I'll introduce you to people who can make it happen". He did just that. I used his name as a springboard to get my loan and in the end got two LOIs. Only one was feasible but that was enough and terms were excellent (market).
I share this story because it describes me and my approach. I don't believe that pampering someone with golf is my thing. I want you to work with me for other reasons. Main reason - because it is good for you! Because my grit should give you comfort in my commitment to repaying your loans. I am sure
@SteveO can share his experiences and confirm that lenders primarily want to know they are lending to good people. "Buying" loyalty can work, but it also attracts the wrong kind of lenders.