Hi, so I've been dealing with a very unsatisifed customer for the past few days. They've been threatening to take legal action and fraud charges against me. I charge as long as $30 dollars for computer repairs as my slowlane business in my hometown.
Here is my side of the story.
Her harddrive was corrupted and Windows no longer booted. She than contacted me and hired me to backup her photos/documents and reinstall Windows (which would restore the corrupt files). I reinstalled Windows and created backups of her files. She than paid me my $30 dollars and I told her my work(reinstalling windows and backing up the files) was warranted for 30 days. Two weeks later her harddrive corrupts yet again, she gave me a call and I took a look at her laptop and it seemed that each time the files were restored (through system restore) the files would corrupt shortly after. From what I saw the harddrive seemed to be faulty and corrupts files shortly after creation/installation. On a side note she also blamed me for her husband torrenting 500gb of files and filling up her harddrive, broken burner and jam stuck in the SD card slot. I explained the situation to her and told her that her harddrive is faulty, which isn't related to my work and there's nothing further I can do. She than told me she'd talk to a technician and get a new laptop. But today she called and is now harassing and blaming me for the corruption and wants me to pay for a new laptop, and refund her. She's also threatening me with complaints for fraud and scamming her for $30 dollars. I offered her a refund and advised her to get a replacement laptop because it seems to have a faulty harddrive that corrupts. She still has a few months of warranty on the laptop, but she doesn't wish to get a replacement and instead wants me to buy her a new one.
What should I do? What can she do to me? Is there anything to worry about? If I refund her what can I do to prevent her from extorting me? Does anyone else feel like she is just trying to extort me?
This issue to me seems to be blown out of proportion, I've tried my best to help and to my understanding it isn't my fault.
PS: I'm from Canada
Thanks for reading.
Here is my side of the story.
Her harddrive was corrupted and Windows no longer booted. She than contacted me and hired me to backup her photos/documents and reinstall Windows (which would restore the corrupt files). I reinstalled Windows and created backups of her files. She than paid me my $30 dollars and I told her my work(reinstalling windows and backing up the files) was warranted for 30 days. Two weeks later her harddrive corrupts yet again, she gave me a call and I took a look at her laptop and it seemed that each time the files were restored (through system restore) the files would corrupt shortly after. From what I saw the harddrive seemed to be faulty and corrupts files shortly after creation/installation. On a side note she also blamed me for her husband torrenting 500gb of files and filling up her harddrive, broken burner and jam stuck in the SD card slot. I explained the situation to her and told her that her harddrive is faulty, which isn't related to my work and there's nothing further I can do. She than told me she'd talk to a technician and get a new laptop. But today she called and is now harassing and blaming me for the corruption and wants me to pay for a new laptop, and refund her. She's also threatening me with complaints for fraud and scamming her for $30 dollars. I offered her a refund and advised her to get a replacement laptop because it seems to have a faulty harddrive that corrupts. She still has a few months of warranty on the laptop, but she doesn't wish to get a replacement and instead wants me to buy her a new one.
What should I do? What can she do to me? Is there anything to worry about? If I refund her what can I do to prevent her from extorting me? Does anyone else feel like she is just trying to extort me?
This issue to me seems to be blown out of proportion, I've tried my best to help and to my understanding it isn't my fault.
PS: I'm from Canada
Thanks for reading.
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