- Joined
- May 23, 2011
- Messages
- 1,164
Rep Bank
$2,285
$2,285
User Power: 124%
How about having a thread where we share things not to do, and which are "anti-fastlane"?
Well, I'll start, if you like it contribute...
1) NOT CARING ABOUT YOUR CUSTOMERS ENOUGH: As I write this, I'm waiting for my host to reply my ticket. They are not prompt, but they are fast, responsive and polite. They listen and address the issue at hand, but...
- it's always the same issue, troubles with FTP transfer, if they were only to look analyze this from time to time,
they'd see my last 10 tickets were about this same issue
- it's always the same solution, we have to go back and forth like 4-5 messages, they ask me "does it works now?" "NO",
"does it works now?" "NO, and then in the end it works, but I've wasted a good part of my day
They do respect their contractual obligations and solve every ticket, but they don't seem to care enough about my happiness, as a customer. I wonder will they be surprised when I cancel the service, and I bet they'll offer me something to stay, like some discount, free month or better package - and I don't want any of these, I just want FTP transfer to work, as clearly communicated in 10 tickets.
Well, I'll start, if you like it contribute...
1) NOT CARING ABOUT YOUR CUSTOMERS ENOUGH: As I write this, I'm waiting for my host to reply my ticket. They are not prompt, but they are fast, responsive and polite. They listen and address the issue at hand, but...
- it's always the same issue, troubles with FTP transfer, if they were only to look analyze this from time to time,
they'd see my last 10 tickets were about this same issue
- it's always the same solution, we have to go back and forth like 4-5 messages, they ask me "does it works now?" "NO",
"does it works now?" "NO, and then in the end it works, but I've wasted a good part of my day
They do respect their contractual obligations and solve every ticket, but they don't seem to care enough about my happiness, as a customer. I wonder will they be surprised when I cancel the service, and I bet they'll offer me something to stay, like some discount, free month or better package - and I don't want any of these, I just want FTP transfer to work, as clearly communicated in 10 tickets.
Dislike ads? Become a Fastlane member:
Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)
Access Restricted: Unlock 1,000,000+ Posts
Stop Peeking Through the Keyhole.
Open the Door.
You hit a wall because the best advice isn't free—it's earned. Since 2007, MJ DeMarco has been active here daily (99.9% active rate), building a war room for entrepreneurs who refuse to settle for mediocrity.
- Active Daily: Life-changing content posted dozens of times every day. No dead threads.
- MJ's Inner Circle: Direct access to the author of The Millionaire Fastlane.
- Vetted Network: Connect with founders scaling to 7 and 8 figures.
- Proven Roadmaps: Strategy over motivation. Execution over "hustle porn."
"SCALED TO 6-FIGURE MONTHS"
"Tips and advice here saved me from huge mistakes, others allowed me to scale my business to 6-figure months."— User MitchC
"INSANE QUALITY OF PEOPLE"
"The number of high quality people I've met from this forum has been insane. All of it predicated on building real value."— User Richard Peck
"You are the average of the five people you surround yourself with."
Are you surrounding yourself with success?
