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The journey to Launching a SAAS business, but first some key questions

safff

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Hopefully the below ramble makes sense, trying to be productive with minimal sleep 2 days into a new baby's arrival.

So for the past 12 years or so I've successfully operated a consulting firm in the construction industry, but for the past year have been developing a SAAS product with a difference that really addresses our client's needs. It will bring huge growth, beyond what I can hope for with the traditional consulting and has had great feedback so far. A few major clients letting me down lately has been the catalyst for fully pivoting how I do business, gravitating away from the traditional consulting model.

The two main challenges are reach/exposure and pricing.

Knowing there are a few successful SAAS entrepreneurs here, it seemed a good place to ask for some qualified opinions - and document what works for me and doesn't as I go.

Would love to hear from any seasoned vets that might have a few insights?

1 - Price of service I've chosen value based pricing and am fairly confident in that decision. But I'm always one to be proven wrong, so will throw it out here in case someone with a track record disagrees.

The initial target would be $1m revenue over 20 clients. $3-50k up front or similar is fairly common in the industry.

Not sure I like the idea of free trials or monthly subscriptions but open to at least evaluating all options if someone else has had success.

The alternative is a more affordable package in the hundreds per month. too easily cancellable, clients could very quickly become more work in upkeep than their value. But the cost per acquisition drops massively and it's arguably easier to get 200 companies to take a punt and spend $400 for something that might solve a problem that it is to gain 20 companies spending $50k. But it doesn't give them buy in, drops the level of service and the list goes on.


2. Reach: Cold outreach via email/linkedin has given a relatively low uptake (1% or so so far). It's been low cost too so that isn't a huge problem. More active in LinkedIn will bring a bit of engagement but there is probably an more effective route.

The challenge is that the service is quite niche so I'm looking for as close to a golden bullet I can find between impact and cost - initially. Working the existing client base is proving slow but effective.

I've a fairly captive audience/network on linkedin of around 1500 people. Probably 300 are in a position to be considered targets. The platform has become very bloated with everyone selling something and people are tired of it. The cost per acquisition is forecast at approx $2500 for paid ads. No evidence to suggest it would be that price or effective, Something for the toolbox but maybe from a supplemental point of view.

Utilising the existing network is an option if I approach it with some finesse, posting and taking an engagement approach is a little too passive and a slow burn which I don't think is the answer - more something I should practice long term.

Linkedin direct messaging / again has yielded some results but is probably not the most efficient spend of time and money.

So road hump one, any advice on cost effective leadgen for a niche SAAS?

Profile of the right client are my existing clients. A campaign will be set up but the nature of the people in the industry probably means results will be limited.
Google - 4/10, The right people aren't likely to be googling for a solution
Social Media - 2/10, the majority aren't likely to be on facebook or insta
Linkedin - 7/10, the audience are there, but they're also ad fatigued. Posts are probably less effective, cold outreach a bit higher of a hit rate.

Old school direct email
 
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MJ DeMarco

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Hard to make any suggestions without the product or industry information.

It's kinda like asking, "Well guys, I don't feel well, what's wrong with me?"

Q: What hurts? What symptoms are you having? Headaches? Fatigue? Breathing problems?

A: I can't tell you.

My initial reaction — based on what little there is to go on — is its a terribly small market size, coupled with a difficult sales process in reaching the audience. It's something I have no answers for.

Business is terribly hard. You make it incredibly hard when reaching the right audience for that business is like threading a needle.
 

safff

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Hard to make any suggestions without the product or industry information.

It's kinda like asking, "Well guys, I don't feel well, what's wrong with me?"

Q: What hurts? What symptoms are you having? Headaches? Fatigue? Breathing problems?

A: I can't tell you.

My initial reaction — based on what little there is to go on — is its a terribly small market size, coupled with a difficult sales process in reaching the audience. It's something I have no answers for.

Business is terribly hard. You make it incredibly hard when reaching the right audience for that business is like threading a needle.
Thanks for the reply and you're right the OP does read that way. I'll put that down to the baby and mum spending 23 of the past 24 hours getting angry and listing what I've done wrong

The market isn't as small as I may have made it seem.

Essentially any major construction or engineering company taking on a project worth $5m or more would get a benefit, moreso the ones on projects of $50m and above. Which has been my target market for the consulting agency. It isn't as small a market as I've made it sound, in fact it's rather huge when you really think about it - every high rise, every hospital, every bridge, railway, gas plant, roads, industrial units. They'll all be be built by a main contractor who will see better results through our software.

It essentially takes the service we alresdy provide of essentially maximising the amount of cash our clients recover maximum entitlement from their conttacts and gives them a suite of digital tools to replicate part of what we do better than most employers would and for a fraction of the cost of a consultant

They get better results and save an extra person at $200k+ a year, who would likely be working manually and still need help - or a consultant at circa $2k / day.

The key people at these operations are generally high level managers
 

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