Support as a Service

[healzer]

Hi guys/girls,

I was wondering how many of you are paying for a support service (done for you).
I'm not talking about an in-house member/employee, but an external company doing support (e.g. live chat, tickets, maybe even calls)?

I love doing support for my clients, and might even turn it into a business by itself. But not sure if it's a lucrative, especially since I don't have any big clients (yet).

Thanks for reading,

 

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[AdamMaxum]

Businesses use a lot of support services but typically they are 3rd party companies. You could categorize "support" as so many different things so it's hard to summarize a list.

Some I use and clients I work with use would be...

Call tracking
Live chat on site
Review management/acquisition
Marketing services
Social media support
Tech support
Etc etc etc



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[healzer]

Businesses use a lot of support services but typically they are 3rd party companies. You could categorize "support" as so many different things so it's hard to summarize a list.

Some I use and clients I work with use would be...

Call tracking
Live chat on site
Review management/acquisition
Marketing services
Social media support
Tech support
Etc etc etc



Sent from my iPhone using Tapatalk

Thanks for your reply, appreciate your time

I was looking into the more sales part (such as live chat on size), but in a commission based way.
It would be cool (in my opinion) to work with companies that have more visitors/requests than support people to chat with (without being in a queue).
Then , a third-party company, can help in such a scenario -- but instead of being paid per chat/minute(s)/case , how about getting paid a %commission per customer who orders because of our conversation/support.
What does your experience say about this?

 

[AdamMaxum]

For chat...there is a company going around right now in the legal industry who does this. I forget what they are called.

Basically they implement their live chat box on your website and have an operator on standby to answer basic questions at all times. If they secure a lead ( from the visits to the website) they charge the website owner a set fee...like $35? Per lead....and that is their model. They also charge a few hundred to setup the live chat on the website.

So you could potentially offer this same service to websites who don't have it. Just use a third party live chat system and brand it as your own and sit on standby and work with the website owners to understand how they would answer basic questions and charge per lead or per chat or whatever model makes sense.

I haven't seen this outside of legal websites so there may be some good potential


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[healzer]

@AdamMaxum Thanks for sharing such info!
I know very little about the legal/law industry -- my choice would be tech and eCommerce sites instead.
Do you by chance know anyone who could benefit from such a service? I would love to do a demo run and see how things go.