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- May 27, 2013
Sounds like this not a priority for them, or perhaps they are reluctant for some reason.Hello,
I had to negotiate a contract two weeks ago. I received a positive oral response, and sent the legal documents for signature.
Except that two weeks have passed without response. Having relaunched the client last Thursday, we set up a call today which was to conclude with the signing of documents.
Having contacted the client without success and having left a message on his voice mailbox, I wonder when I should raise and in what format (phone call, email)? Knowing that the situation is urgent, but that I don't want to make the client feel it.
How should I do it?
Thanks in advance.
My suggestion, get them to say No, and you'll get the full story, as well as more urgency from their side.
For example: Your next email (or voicemail), say something to this effect:
We missed you on the scheduled call Thursday.
It seems like this deal is not a priority for you. Do you want to abandon the re-launch?
This will prompt a fast response, with them saying "no, no, no, we still want to do the re-launch. I missed the call because x,y,z urgent situation came up and I forgot about it. Let's do another call this afternoon".
Or, they'll say "You know, I skipped the call because I was having second thoughts about the deal because x,y,z and wasn't sure if I wanted to proceed anymore".
If #1: Great, you get things moving.
If #2: Great, you might discover what objections they have, and be able to address them.
Getting the other side to say "No" usually prompts a fast, and apologetic, response. It makes them feel like the bad guy, without accusing them of anything.
Give it a try, and let us know if it worked and what they say!