How and when to relaunch a customer?

[tiffany-zuc]

Hello,
I had to negotiate a contract two weeks ago. I received a positive oral response, and sent the legal documents for signature.
Except that two weeks have passed without response. Having relaunched the client last Thursday, we set up a call today which was to conclude with the signing of documents.
Having contacted the client without success and having left a message on his voice mailbox, I wonder when I should raise and in what format (phone call, email)? Knowing that the situation is urgent, but that I don't want to make the client feel it.
How should I do it?
Thanks in advance.

 

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[mikemiller]

Sometimes making a quick call can annoy your client, so make sure it's the right time to call your client. If not, drop a DM that kindles your client's curiosity to ring you back.