Firing Customers

[domular]

One great joy from being successful online has been the luxury of firing customers. If you deal with the public you know the customer isn't always right. For some reason there are people out there that assume because they've given you money they have earned the right to be rude to you.

Now don't get me wrong we go out of our way to help customers especially if they are polite but every once in a while someone will just start with an attitude and there's no helping the situation. So what do we do - we fire their asses. We cancel their order and issue a refund. We respond with something like "We choose not to deal with rude people so we have canceled your order and issued a refund". Now given the fact at how few options our customers have it's incredibly gratifying to hear them grovel afterwards about how they didn't mean to be rude or go in the other direction and spew out a message of four letter words. Either way it doesn't matter because I DON"T NEED YOUR MONEY. This is almost never an option for most employees.

10% of your customers will create 90% of your headaches - fire their asses.

 

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[Bozigian]

Ximduni funames.

Xjev fu zua timm op zuas idunnisdi?

 

[domular]

Xi timm datvun tqidoemvz fuh qsufadvt.

 

[John C.]

Vjev ot e wisz onqusvepv mittupt vjev nutv catopitt qiuqmi piwis miesp. Og zua siemmz epemzbi vji vseptedvoupt, vjuti 10% xju deati nutv ug vji qsucmint esi mutoph qsuqutovoupt. Epf xjip O tez mutoph, O niep edvaem detj muttit. Vji mutt ot dunquapfif cideati hipisemmz vji osevi/apsietupecmi datvunist fseop zuas ipishz, veli ep apfai enuapv ug voni vjev duamf/tjuamf ci fiwuvif vu nusi qsufadvowi iggusvt.

Moli nutv uvjis catopittqiuqmi, O miespif vjev mittup vji jesf xez, egvis nepz qeopgam iyqisoipdit. O gopemmz siemobif ov xet puv xusvj ov.

 

[FastNAwesome]

Upi hsiev kuz gsun cioph taddittgam upmopi jet ciip vji mayasz ug gosoph datvunist. Og zua fiem xovj vji qacmod zua lpux vji datvunis otp'v emxezt sohjv. Gus tuni sietup vjisi esi qiuqmi uav vjisi vjev ettani cideati vjiz'wi howip zua nupiz vjiz jewi iespif vji sohjv vu ci safi vu zua.

Pux fup'v hiv ni xsuph xi hu uav ug uas xez vu jimq datvunist itqidoemmz og vjiz esi qumovi cav iwisz updi op e xjomi tuniupi xomm katv tvesv xovj ep evvovafi epf vjisi't pu jimqoph vji tovaevoup. Tu xjev fu xi fu - xi gosi vjios ettit. Xi depdim vjios usfis epf ottai e sigapf. Xi sitqupf xovj tunivjoph moli "Xi djuuti puv vu fiem xovj safi qiuqmi tu xi jewi depdimif zuas usfis epf ottaif e sigapf". Pux howip vji gedv ev jux gix uqvoupt uas datvunist jewi ov't opdsifocmz hsevogzoph vu jies vjin hsuwim egvisxesft ecuav jux vjiz fofp'v niep vu ci safi us hu op vji uvjis fosidvoup epf tqix uav e nittehi ug guas mivvis xusft. Iovjis xez ov fuitp'v nevvis cideati O FUP"V PIIF ZUAS NUPIZ. Vjot ot emnutv piwis ep uqvoup gus nutv inqmuziit.

10% ug zuas datvunist xomm dsievi 90% ug zuas jiefedjit - gosi vjios ettit. :jassez:

Tqiif+

O muwi ov epf O fu ov

Epf vji eneboph vjoph ot vjev nutv "sohjviuat" dmoipvt esi vjuti xju jewi gus upi sietup us epuvjis sidiowif ep apsietupecmi fotduapv. Vjiz iesp zua puvjoph, nez iwip deati zua mutt, cav jewi apmonovif finepft, epf iyqidv johj qsousovz vsievnipv.

O muuuwi puv xusloph xovj vjin. Vjiz fup'v iwip jewi vu ci safi. Xjip O jies xjev't vjios cafhiv (vjiti esi puv mux cafhivt moli mux, cav mux moli - ep optamvt), O katv qumovimz vjepl vjin gus opvisitv, epf nimv op kuz gus qettoph up vjev