I have never dealt with Ebay customer service, but my sidewalker job is in the call center so here is the way to get to speak directly with the supervisor.
1) Call in. If the agent doesn't speak English feel free to tell them that you don't understand them and that you would like to speak to someone who speaks English. It's not a dick move, because I'm sure they know they have trouble with the language & they are obligated to get another agent for you in this case.
2) Explain the situation to them very briefly, emphasizing that you have called before and were promised a call back/response and never got one. This lets them know that someone messed up on their end, so it's on them now.
3) Ask for supervisor. Now, agents are obligated by their rules to transfer to the supervisor. Main thing is to stay calm and not cuss (the only reason they are allowed to hang up on you is if you start cussing at them). You can even say to the rep something like "It's not your fault, but I just want to hear it from the supervisor."
4) When you get to the supervisor first thing is to ask for their first name and agent ID (they are not obligated to give you their last name). Then again emphasize that you have called about this before, waited 3 weeks for a response and that you are very very upset about not hearing back. You can get a little more pushy with them (just don't cuss) until you get a resolution.
Hope that helps.
1) Call in. If the agent doesn't speak English feel free to tell them that you don't understand them and that you would like to speak to someone who speaks English. It's not a dick move, because I'm sure they know they have trouble with the language & they are obligated to get another agent for you in this case.
2) Explain the situation to them very briefly, emphasizing that you have called before and were promised a call back/response and never got one. This lets them know that someone messed up on their end, so it's on them now.
3) Ask for supervisor. Now, agents are obligated by their rules to transfer to the supervisor. Main thing is to stay calm and not cuss (the only reason they are allowed to hang up on you is if you start cussing at them). You can even say to the rep something like "It's not your fault, but I just want to hear it from the supervisor."
4) When you get to the supervisor first thing is to ask for their first name and agent ID (they are not obligated to give you their last name). Then again emphasize that you have called about this before, waited 3 weeks for a response and that you are very very upset about not hearing back. You can get a little more pushy with them (just don't cuss) until you get a resolution.
Hope that helps.