Read Millionaire Fastlane
- Apr 9, 2011
I guess she is an elderly who uses complaints
as a mean to find people to talk to...
In my experience, it was more an 80/20 (Pareto's law/rule) thing, and did not have to do with age. Some people are just a PITA (Pain in the @$$). Its just their personality. I learned from my mentor that there are people out there who tend to want attention any way they can get it, even from businesses. It has nothing to do with what you are selling to them. Its their narcissism.
In my experience, 20% of my customers made me 80% of my revenue.
20% of my customers took 80% of my time. They tended to be in the group that made me only 20% of my revenue (opposite of the time suckers).
In other words, our BEST customers also tended to be the ones that bought the MOST from us, and demanded the least amount of attention.
We made the decision to fire those customers. The time demand went from 9 to 10 hours a day to 6 hours a day. Sure, we made less money overall, but the reduction in stress was WORTH IT. Now we had more time to find more of the 20% (ie Good) customers.
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