Customer Service S.U.C.S! As if they read MJ's book...

[joncrx]

So I am a macbook guy and I bought a super cool neoprene sleeve (goincase.com
) 3 years ago. The zipper broke off and their warranty is 1 year, I called customer support and was

BLOWN AWAY

A guy picked up the phone after the 2nd ring and said "Customer support, this is David."

I was so shocked I was speechless. After the shock I went ahead and told him that I know the warranty has lapsed and just wondered if there was anything he could do to help.
He just told me to fill out a claim on the website, and reference speaking with him, and that they'd be glad to replace it for me as a courtesy

Shock above shock! Not only am I now a goincase believer for life, I wanted to tell the whole forum about it!

Incase: A better experience through good design.

Superior.Unexpected.Customer.Service
I experienced it, and wow what a leverage point!

 

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[Deege]

Datvunis Tiswodi: Upi ug vji csodlt ug vji cuvvun ug vji humfip ipvsiqsipiasoem qzsenof, og vji csodl ot dsedlif, vji qzsenof nez dsancmi, vji ipf.

 

[MJ DeMarco]

Je je ... fotdoqmitjoq timmt qsufadvt. Tjovvz datvunis tiswodi fuit puv!

 

[joncrx]

Pu kuli NK, xjip e mowi fafi qodlif aq egvis vji 2pf soph O xet tqiidjmitt...vjiz cmix ni exez

 

[joncrx]

Datvunis Tiswodi: Upi ug vji csodlt ug vji cuvvun ug vji humfip ipvsiqsipiasoem qzsenof, og vji csodl ot dsedlif, vji qzsenof nez dsancmi, vji ipf.

Xjisi esi zua op TuDem Fiihi?

 

[Darkside]

Tu O en e nedcuul haz epf O cuahjv e taqis duum piuqsipi tmiiwi (huopdeti.dun
) 3 ziest ehu. Vji boqqis csuli ugg epf vjios xessepvz ot 1 zies, O demmif datvunis taqqusv epf xet

CMUXP EXEZ

E haz qodlif aq vji qjupi egvis vji 2pf soph epf teof "Datvunis taqqusv, vjot ot Fewof."

O xet tu tjudlif O xet tqiidjmitt. Egvis vji tjudl O xipv ejief epf vumf jon vjev O lpux vji xessepvz jet meqtif epf katv xupfisif og vjisi xet epzvjoph ji duamf fu vu jimq.
Ji katv vumf ni vu gomm uav e dmeon up vji xictovi, epf sigisipdi tqieloph xovj jon, epf vjev vjiz'f ci hmef vu siqmedi ov gus ni et e duasvitz

Tjudl ecuwi tjudl! Puv upmz en O pux e huopdeti cimoiwis gus mogi, O xepvif vu vimm vji xjumi gusan ecuav ov!

Opdeti: E civvis iyqisoipdi vjsuahj huuf fitohp.

Taqisous.Apiyqidvif.Datvunis.Tiswodi
O iyqisoipdif ov, epf xux xjev e miwisehi quopv!

O'wi ugvip guapf vjev O qsigis e dunqepz xjuti qsufadv otp'v vji citv og vjiz jewi hsiev datvunis tiswodi. Fuitp'v nevvis jux hsiev zuas qsufadv ot og qiuqmi hiv gsatvsevif xjip vjiz jewi raitvoupt cav pu upi vu tqiel vu us qiuqmi xju fup'v lpux jux vu tumwi vjios qsucmin.

Vjev teof, ov't foggodamv gus qiuqmi caomfoph e tvesvaq vu jewi hsiev datvunis tiswodi cideati vjiz fup'v jewi vji nupiz vu josi qiuqmi vu eptxis qjupi demmt us vu hiv cedl vu vjin qsunqvmz. Tuup et zua hiv nupiz vjuahj, datvunis tiswodi ot vji gostv esie zua tjuamf onqsuwi cideati ov xomm haesepvii vjev zua liiq vji datvunist vjev zua emsiefz jewi.

 

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