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MJ DeMarco
I followed the science; all I found was money.
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Wow, you've certainly picked a tangled web of problems here ... sure you don't just want to start the next Facebook?
I see what you're trying to do here, but you're fighting human nature which is to NOT answer the phone, especially if you are dealing with trades.
Your solution seems terribly complicated, and if it is complicated, your end users (customers) will as well.
I once paid $40,000 for an IVR system that did something similar -- it routed calls to limousine services, and when they answered, they were charged a lead fee. This system failed miserably because most of my clients want to dispute every call when they failed to book, or hangups, etc.
Not dismissing the business model -- but this is a big problem to try an eloquently resolve. Technology is far more advanced than 10 years ago so perhaps things have changed, but right now what you are describing seems very convoluted.
I see what you're trying to do here, but you're fighting human nature which is to NOT answer the phone, especially if you are dealing with trades.
Your solution seems terribly complicated, and if it is complicated, your end users (customers) will as well.
I once paid $40,000 for an IVR system that did something similar -- it routed calls to limousine services, and when they answered, they were charged a lead fee. This system failed miserably because most of my clients want to dispute every call when they failed to book, or hangups, etc.
Not dismissing the business model -- but this is a big problem to try an eloquently resolve. Technology is far more advanced than 10 years ago so perhaps things have changed, but right now what you are describing seems very convoluted.