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This applies to Sales of phone contracts (24 months) and phone insurance.
Target audience is around 25-39 year old males and females.
The monthly cost of the phone contracts never exceeds £50 (So around $75-80) and the monthly insurance premium never exceeds £15 ($20-23).
If you've worked a sales job which sells similar goods, to a similar target audience with similar prices and payment terms - post some of your personal tricks and tips for closing sales and overcoming objections/barriers.
This thread could serve not only me, but others working in sales. Right now, one of my biggest problems with these sales is how to shift someone's perception of value. People will walk in with bloated expectation of getting a massive Iphone 5s contract for £15 a month - Thinking that paying £40 is daylight robbery.
To start off, here are a few of mine which might be useful to other greenhorns.
- When approaching a customer, do not start with a stock question like 'How can I help you?' or 'Is there anything in particular that you are looking for?' - From my experience, people are conditioned to reply to these with 'just looking, thanks' without even thinking. Similar to how people do not think about the honest answer to 'how are you?' Instead start with a statement, or an open-ended question that cannot be given a 'F*ck off' answer. You need to drag them out of their shell. For example, when I see them hovering around a particular phone, I'll say something like 'Looking at the Nokias? (Yeah) The 1020 is the best camera phone we have in store right now, 41 megapixels is staggering. (let them reply with ANYTHING here, even a grunt) 'Upgrade time?'
- When met with an objection, ignore it without asking questions and just start talking about the product device itself - briefly at first - gauge their interest. They don't always respond, but again, you're dragging them out of the 'just looking' shell they have.
Target audience is around 25-39 year old males and females.
The monthly cost of the phone contracts never exceeds £50 (So around $75-80) and the monthly insurance premium never exceeds £15 ($20-23).
If you've worked a sales job which sells similar goods, to a similar target audience with similar prices and payment terms - post some of your personal tricks and tips for closing sales and overcoming objections/barriers.
This thread could serve not only me, but others working in sales. Right now, one of my biggest problems with these sales is how to shift someone's perception of value. People will walk in with bloated expectation of getting a massive Iphone 5s contract for £15 a month - Thinking that paying £40 is daylight robbery.
To start off, here are a few of mine which might be useful to other greenhorns.
- When approaching a customer, do not start with a stock question like 'How can I help you?' or 'Is there anything in particular that you are looking for?' - From my experience, people are conditioned to reply to these with 'just looking, thanks' without even thinking. Similar to how people do not think about the honest answer to 'how are you?' Instead start with a statement, or an open-ended question that cannot be given a 'F*ck off' answer. You need to drag them out of their shell. For example, when I see them hovering around a particular phone, I'll say something like 'Looking at the Nokias? (Yeah) The 1020 is the best camera phone we have in store right now, 41 megapixels is staggering. (let them reply with ANYTHING here, even a grunt) 'Upgrade time?'
- When met with an objection, ignore it without asking questions and just start talking about the product device itself - briefly at first - gauge their interest. They don't always respond, but again, you're dragging them out of the 'just looking' shell they have.
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