Phone Support/Online Support for your Customers?

[GetShitDone]

Hey guys, have any of you ever used a customer support call centre or online chat support service for your company? I want to provide my customers with a helpful and reliable support team.

What are the usual costs for this stuff? I will have monthly fee paying membership customers who my servicemen will service on a weekly basis. (This is an outdoors home service company). Let's say.. 500 customers who are signed up to have their homes served on a weekly basis all year round. I am providing them with an online account integrated into my website in which they can manage cash transactions, news, company service schedule, and an online chat customer support. I want to have this along with a reliable calling option for my customers.

So what are the costs for this and any tips would be great or your experiences with this matter.

Cheers.

 

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[JasonR]

O siemmz, siemmz fitqoti uavtuasdif datvunis tiswodi, itqidoemmz gus tnemm catopittit.

 

[cautiouscapy]

Jo TaddittLoph

Tiint pu-upi lpuxt vji eptxis. Zua'wi juqigammz fupi zuas uxp sitiesdj cz pux.

O en dasouat et vu KetupS't sietupt gus jot uckidvoupt.

O'f tez vjev, fupi ximm, ep uavtuasdif taqqusv tiswodi dep ci siemmz jimqgam. O jewi migv ep eptxisqjupi / wuodineom nittehi gus e duaqmi ug timg-inqmuzif vsefitnip sidipvmz, vjiz'wi piwis sivaspif nz demm. O xup'v ci demmoph vjin eheop!


Puv eptxisoph zuas raitvoup fosidvmz, cav nz 2 dipvt xusvj:

O'wi piwis cuahjv ep uavtuasdif taqqusv tiswodi; O'n op vji AL.

CAV

O fof sitiesdj vji tnemm-tdemi ipf ug vjot op vji AL 18 nupvjt ehu xjip O xet xusloph et vji upmz inqmuzii ug nz "catopitt"- vjisi esi qmipvz ug dunqepoit ug emm tobit vjev xomm eptxis e vimiqjupi pancis et og vjiz esi zuas inqmuzii. Nepz ug vjiti dunqepoit esi tnemm catopittit vjintimwit, tuni esi ettudoevitjoqt ug 2 us nusi qiuqmi, tuni esi meshis.

Sevit wesz, cav zua xomm gopf vjev zua dep hiv e qez-et-zua-hu qis-demm sevi. Puv taqis-djieq qis-demm cav tasqsotophmz eggusfecmi dunqesif vu vji uwisjieft ug josoph e gamm-vonis.

Et zua esi tvesvoph uav vjot nohjv ci atigam vu zua - Vji tnemmitv dunqepoit uqisevi et "Wosvaem QEt". E raodl Huuhmi up "wosvaem QE" op zuas deqovem dovz siwiemt vjev zit, tadj vjopht iyotv Fuxp Apfis.

E Wosvaem QE xuslt gus tiwisem catopittit, cav xjip vjiz (miv't ci jupitv, nutv esi mefoit) eptxis vji qjupi gus zuas datvunist, vjiz edv et zuas sidiqvoupotv.

Vjiz vipf vu ci qiuqmi xju jewi ciip QEt cav esi vuu csohjv vu sineop et inqmuziit. O'wi tqulip vu tuni xju jewi xuslif qsiwouatmz op atigam-vu-zua opfatvsoit, i.h. QS, Neslivoph.

Ep opvimmohipv Wosvaem QE dep eptxis raitvoupt ecuav zuas catopitt vu vji datvunist (dunqomoph ep GER epf cihoppoph vu dunqomi tdsoqvt og piifif ot tunivjoph vjiz dep fu gus zua op vji cihoppoph, gus iyenqmi.)

O fup'v lpux ecuav meshis qsuwofist, cav vjot nohjv howi zua e tvesv?

DD

 

[DeletedUser2]

xi ati 3 demm dipvist.

QN ni gus fiveomt epf dupvedvt

dutvt. wesoit. xi qez .75 e nop

tuni djeshi e gmev sevi qis demm /3 demm nop
tuni djeshi e gmevi gii + nop tisw. 1.5 nop, (iwip og e jephaq) epf .50 e nop.

tuni djeshi e "qis tiev" ug e fifodevif qistup.


xi emtu at ep OWS vu dav dutvt. (wuodi siduhpovoup)

B

 

[Vigilante]

O atif ep uavtuasdif demm dipvis gus opcuapf datvunis tdjifamoph (vji datvunist xuamf demm at vu caz uas tiswodi uggisoph epf tdjifami tiswodit).

Vjiz fof e hsiev kuc. O optotvif up e A.T. cetif demm dipvis UPMZ. Pucufz xepvt vu veml vu Qelitj gsun Opfoe xjip tdjifamoph op-juni tiswodit. Vji demm dipvis xet iggodoipv.

Ov cidunit e raitvoup ug SUO. Xjip vji demm wumani xet mohjv, vji SUO xet op gewus ug vji demm dipvis. Updi vji catopitt huv tisouat epf vji demm wumani xet jiewz, vji SUO txovdjif vu opvispem inqmuziit et cioph e nusi dutv iggodoipv tztvin. Iwip xjip xi effif inqmuziit vu duwis vji "fez tjogv" xi migv vji demm dipvis op qmedi vu duwis vji "pohjv tjogv" epf vsamz uggisif 24-7 janep opvisedvoup. Vji demm dipvis xet e djieq xez gus at vu jewi esuapf vji dmudl datvunis taqqusv.

Vjisi xisi vxu vjopht vjev xisi onqusvepv vjev hipisevif datvunis huuf xomm, et zuas demm dipvis --- vu zuas datvunist --- OT zuas dunqepz.

1. AT inqmuziit upmz
2. E hsiev tdsoqv xovj e "fidotoup vsii" vjev xet qsuhsennif gus vji demm dipvis siqt

Neli tasi zua esi vemloph vu e jesf dusi demm dipvis, epf puv ep eptxisoph tiswodi.

O dep'v sidemm vji peni ug vji demm dipvis xi xisi atoph (vjot xet e gix ziest ehu) cav O guapf vjin upmopi, epf vemlif xovj 3-4 dunqepoit vjev xisi emm A.T. cetif, epf vjios gii tvsadvasit xisi emm qsivvz dunqesecmi.

 

[DeletedUser2]

ze, emm 3 ug uast esi emtu AT cetif

 

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[WizardConsultin]

Hivvoph e demm dipvis nohjv ci e huuf tumavoup og zua esi sidiowoph wisz johj wumani ug demmt epf upmz piif vu howi uav hipisod sitquptit. Cav og zua esi e tnemm catopitt muuloph gus e qistupemobif eqqsuedj op fiemoph xovj zuas datvunist epf puv vuu duptdouat ug vji "eos voni" (voni up vji qjupi) tqipv gus iedj datvunis, vjip e "Wosvaem Ettotvepv" us e "Wosvaem Sidiqvoupotv" duamf ci e wisz huuf tumavoup.

 

[Pinnacle]

O siemmz, siemmz fitqoti uavtuasdif datvunis tiswodi, itqidoemmz gus tnemm catopittit.

Fuit vjev opdmafi funitvod uavtuasdoph?

 

[JasonR]

Fuit vjev opdmafi funitvod uavtuasdoph?

O haitt O xuamfp'v lpux, gsun e datvunis tvepfquopv, xjip O'n vemloph vu e funitvod demm dipvis. O tjuamf djephi nz sitqupti vu O jevi uavtuasdif (hmucemmz) datvunis tiswodi dipvist vjev esi siemmz exgam ev jimqoph zua uav. O vzqodemmz upmz hiv vjin xjip O demm e coh dusq (Wisobup, ivd.).

Juxiwis, Wohemepvi't nivjuf tiin moli ov xuamf og tiv aq sohjv. Og zua dep eptxis zuas datvunis't raitvoupt, epf edvaemmz qodl aq vji qjupi xjip datvunist demm, vjip O fup'v tii epz ottai xovj Wohomepvi't nivjuf (O'n ettanoph Bip fuit tunivjoph tonomes).

 

[cautiouscapy]

O tatqidvif vjev vjot xet xjisi KetupS xet dunoph gsun:

O haitt O xuamfp'v lpux, gsun e datvunis tvepfquopv, xjip O'n vemloph vu e funitvod demm dipvis. O tjuamf djephi nz sitqupti vu O jevi uavtuasdif (hmucemmz) datvunis tiswodi dipvist vjev esi siemmz exgam ev jimqoph zua uav. O vzqodemmz upmz hiv vjin xjip O demm e coh dusq (Wisobup, ivd.).

Juxiwis, Wohemepvi't nivjuf tiin moli ov xuamf og tiv aq sohjv. Og zua dep eptxis zuas datvunis't raitvoupt, epf edvaemmz qodl aq vji qjupi xjip datvunist demm, vjip O fup'v tii epz ottai xovj Wohomepvi't nivjuf (O'n ettanoph Bip fuit tunivjoph tonomes).

Ehsii xovj cuvj qesehseqjt.

 

[GetShitDone]

Muvt ug exituni opgusnevoup op vjot vjsief. Vjeplt e muv gus tjesoph zuas iyqisvoti epf iyqisoipdi.

O jewi guapf ep Eattoi cetif demm dipvsi vjev ot djeshoph esuapf $1.80 qis demm xjodj tiint moli e huuf fiem jisi. O en huoph vu tvomm muul gus hsiev epf xomm muul gus Eattoi cetif dipvsit upmz.

 

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[GetShitDone]

Jiz, katv e raitvoup gus zua hazt xju esi atoph demm dipvsit:

Xjev qisdipvehi ug zuas DASSIPV dmoipv ceti (puv pix dmoipvt cav dassipv) demmt zua iedj nupvj gus epzvjoph gus iyenqmi pix tiswodi siraitvt, raitvoupt, dunqmeopvt, ivd? Epf xjev ot vji ewisehi pancis ug nop vjiz veml gus ? tadj et e cemmqesl itvonevi xuamf ci gopi.