Online Consulting Business - Website/Organization Help Needed

[eqttrdr]

Can't figure out the best platform, tools and way to handle this issue I am having.


Basically I do online consulting for a certain group of people and I am getting more business which is great but systematically my business is a complete mess.

I currently offer either a one time 30 day payment, a 3 or 6 month contract. The 3 or 6 month contract they sign is paid per month but at a discount to the normal 30 day rate. I offer check payment and paypal payment.

Problem now is that as my business is growing its getting to become a complete hassle to figure out who is paid up, who owes money, or who is late. I have an excel file that I have to keep referring back to but its a mess. There must be a better way to keep track of payments, something with reminders, etc?

Also paid clients get unlimited access to my email, text and phone support. What I find though is that even when a client has stopped paying they keep emailing, calling and texting me..LOL. What am I supposed to do after I keep reminding them to pay and yet they now think they can just keep contacting me even though I dont answer their questions.

Has to be a way to cut off access to my email, or phone until they are paid again??

Is there a CMS that handles this stuff? Or is something like this even handled online?

I do not offer any in person support at all and my consulting requires that I be able to offer emergency support via email/phone.


Thanks in advance for -- Any thoughts, suggestions or even links to where I can learn more are greatly appreciated as I am all out of ideas here.

 

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[Jam Wheel]

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[tafy]

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[eqttrdr]

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