G
GuestA4319
Guest
Hey guys,
In the last few months I've been working on a new SaaS project which I finished yesterday(programming side). I decided to document my journey here so I can keep the motivation going and get support from others.
I'm not a beginner on SaaS businesses but not advanced either, so I appreciate any business advice from people with experience in this field.
Project: External Live Chat Page(link)
Field: Customer communication, support, feedback
Description:
An external live chat page which allows you to communicate effectively and send surveys, polls and other forms to your customers during the conversation.
It's like Landing Page + Live Chat + Google forms.
Pricing: free on closed beta stage
Some use cases:
For customer support: add the chat page link to your contact page or replace the entire old static page completely. Include chat page link into your emails, twitter, linkedin etc.
For customer feedback and research: You can build forms and send them during the conversation with your client. After they submit you can discuss about their choices.
For customer feedback(email link): You can get a link to your chat page that will enable a form by default. That way, when the users click on the link you included in the email(or anywhere) the form will appear. They can submit the form without needing to chat with you first, and if you are online, you can respond to their submission live.
For lead generation: If you are using outbound emails to generate leads, this is gold. Instead of asking people to call you, better do a live chat first, it's much more likely to agree for a live chat than have a call with a stranger. From there you can escalate to a phone call or close the lead right there. Use the form feature to get the data from the prospect, live.
(Agencies) For client communication: Give the chat page link to your clients. You can set a default form to show when the clients go to the chat page so they can easily submit new requests even if you are offline. If you are online, you can see the requests and chat about them.
Others: hiring, SaaS on boarding and off boarding, etc
--------------------------------------------------------------------------------------------
I haven't launched it yet officially, but I opened 10 spots for everyone who wants to try the tool, fastlaners have special priority. So if you want to sign up for free, here it is
Execution so far: Programming done for beta stage, Marketing/Sales none
Next actions: The idea is pretty much validated, but I still need to know who are the best customers. I assume that small businesses with at least 2 people on customer support, however I don't know which markets will use it the most.
My next action is to talk to beta users and see how it fits to their needs. In a few weeks I should get an idea on where to focus my marketing.
If you have any suggestions please let me know.
And lastly, this is my chat page...so you can ask me any question and I'll try to respond live if I'm online:
Chat with us
In the last few months I've been working on a new SaaS project which I finished yesterday(programming side). I decided to document my journey here so I can keep the motivation going and get support from others.
I'm not a beginner on SaaS businesses but not advanced either, so I appreciate any business advice from people with experience in this field.
Project: External Live Chat Page(link)
Field: Customer communication, support, feedback
Description:
An external live chat page which allows you to communicate effectively and send surveys, polls and other forms to your customers during the conversation.
It's like Landing Page + Live Chat + Google forms.
Pricing: free on closed beta stage
Some use cases:
For customer support: add the chat page link to your contact page or replace the entire old static page completely. Include chat page link into your emails, twitter, linkedin etc.
For customer feedback and research: You can build forms and send them during the conversation with your client. After they submit you can discuss about their choices.
For customer feedback(email link): You can get a link to your chat page that will enable a form by default. That way, when the users click on the link you included in the email(or anywhere) the form will appear. They can submit the form without needing to chat with you first, and if you are online, you can respond to their submission live.
For lead generation: If you are using outbound emails to generate leads, this is gold. Instead of asking people to call you, better do a live chat first, it's much more likely to agree for a live chat than have a call with a stranger. From there you can escalate to a phone call or close the lead right there. Use the form feature to get the data from the prospect, live.
(Agencies) For client communication: Give the chat page link to your clients. You can set a default form to show when the clients go to the chat page so they can easily submit new requests even if you are offline. If you are online, you can see the requests and chat about them.
Others: hiring, SaaS on boarding and off boarding, etc
--------------------------------------------------------------------------------------------
I haven't launched it yet officially, but I opened 10 spots for everyone who wants to try the tool, fastlaners have special priority. So if you want to sign up for free, here it is
Execution so far: Programming done for beta stage, Marketing/Sales none
Next actions: The idea is pretty much validated, but I still need to know who are the best customers. I assume that small businesses with at least 2 people on customer support, however I don't know which markets will use it the most.
My next action is to talk to beta users and see how it fits to their needs. In a few weeks I should get an idea on where to focus my marketing.
If you have any suggestions please let me know.
And lastly, this is my chat page...so you can ask me any question and I'll try to respond live if I'm online:
Chat with us
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Last edited by a moderator: