Is this the best way for a business leader to correct his employees????

[Albert KOUADJA]

As the title of the thread indicates I would like to know if this is the best way to correct his employees. where (pharmacy) I mount guards the company manager corrects his employees in public when they make a mistake, in front of his customers. And not in private. And often, when he (the Chef) is not there, outside the pharmacy his employees (the serving girls) often criticize him for that. they say they are never comfortable when he is inside the pharmacy.and when I asked them why he (the Chief) does this in public, they told me this: that he said if he corrects them in public they will learn the lesson of their mistake more than if they correct in private.

Now, is that really the best way to do it???? any answers/opinions would be appreciated. I would like to know what you think of this behavior towards its own employees. Thanks

 

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[Stargazer]

'Praise in public, reprimand in private' or variations of, is a pretty universal saying. There is a reason.

The boss in your example is doing it to show how important he is (in his mind) to other staff and customers.

Working for people like that is not a great idea.

Dan

 

[Albert KOUADJA]

'Praise in public, reprimand in private' or variations of, is a pretty universal saying. There is a reason.

The boss in your example is doing it to show how important he is (in his mind) to other staff and customers.

Working for people like that is not a great idea.

Dan

Thank you for your reply. It confirms what I believed.

 

[andrewhook]

There are just 5 employees in my company, so maybe I'm not the best person to tell you but I'll report my case.

I'm building our foundation almost 100% through Ray Dalio's Success Principles.

I've read his book at least 25 times (also repeating the audiobook while I sleep) and I definitely recommend it.

Long story short:

A company should be based on "Idea Meritocracy" and "Radical Transparency".

It's pretty impossible to summarize it here, so I'm leaving two YouTube videos that perfectly explains it:

View: https://www.youtube.com/watch?v=S7hNda9DVxo

View: https://www.youtube.com/watch?v=7KqyXF9f1dc

 

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[piano]

As the title of the thread indicates I would like to know if this is the best way to correct his employees. where (pharmacy) I mount guards the company manager corrects his employees in public when they make a mistake, in front of his customers. And not in private. And often, when he (the Chef) is not there, outside the pharmacy his employees (the serving girls) often criticize him for that. they say they are never comfortable when he is inside the pharmacy.and when I asked them why he (the Chief) does this in public, they told me this: that he said if he corrects them in public they will learn the lesson of their mistake more than if they correct in private.

Now, is that really the best way to do it???? any answers/opinions would be appreciated. I would like to know what you think of this behavior towards its own employees. Thanks

A quote from "Tiny Habits" author and PhD BJ Fogg: "You change best by feeling good not by feeling bad"
In the context of his book, he means that you'd rather stick to a habit if you celebrate it and makes you feel good than if you beat yourself up because you failed to execute your habit. You can also apply this to your chief's situation.

A lesson/principle from Dale Carnegie's book "How to win friends and..." : "Always save face" aka "Don't put your another's status in shambles"
It means that you should never expose someone in public but tell them in private: save their faces. So to speak.

I have to agree with both these quotes/principles. They are usually the most effective and also kindest approaches.
I'm not saying that both of these always work though. In this situation though, it seems like it would work well.

 

[Bekit]

As the title of the thread indicates I would like to know if this is the best way to correct his employees. where (pharmacy) I mount guards the company manager corrects his employees in public when they make a mistake, in front of his customers. And not in private. And often, when he (the Chef) is not there, outside the pharmacy his employees (the serving girls) often criticize him for that. they say they are never comfortable when he is inside the pharmacy.and when I asked them why he (the Chief) does this in public, they told me this: that he said if he corrects them in public they will learn the lesson of their mistake more than if they correct in private.

Now, is that really the best way to do it???? any answers/opinions would be appreciated. I would like to know what you think of this behavior towards its own employees. Thanks

The boss is wielding shame to make his correction more intense.

Notice how you feel gross at just witnessing the boss's behavior? You're not even the person he's correcting. But even as a bystander, you feel it. You instinctively know that this is out of bounds. It's unnecessary. It's a low blow.

Is it effective? Sure, at some level. But kicking a guy in the nuts is effective, too, and we all know that's a scummy thing to do. The boss doesn't need to stoop to that.

The fact that he's choosing to behave this way says a lot about his character.

There's a proverb that says,
"Hatred stirs up strife, but love covers all offenses." [Proverbs 10:12]

He's not operating in love.

He's operating in hatred.

So therefore, everyone around him is walking on eggshells. They're nervous. They're not happy at work. They're tense. They perform worse when he's around.

How much different it could be if the boss was operating in love. He would be the kind of leader that his employees love in return. They would do more. They would light up when he's around. They would perform better. There would be less mistakes. And if there was correction needed, it would be done in a safe environment where the person was corrected appropriately in private and then restored to good standing based on their response.

 

[Albert KOUADJA]

@andrewhook , @piano @Bekit

Thanks you for your replies. They are very clear.

 

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