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- Mar 8, 2014
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I just posted an idea on another thread. I have a few ideas but don't know which one would be the best.
A major problem small businesses have is not getting feedback from their customers..
We would SOLVE this. How?
Create an app called, for example, BizFeedback, where users download this app and search for the business they were just at and rate their experience. If it is 7 stars or higher, it will show them a list of review sites (Yelp, Google+, etc) It will definitely not say you have to review on those sites because that is against Yelp TOS, etc. But it would show it. If the rating is 7 stars or below it would ask for feedback and how they can improve.
The customer would get a 10% off coupon their next time back for giving their feedback. In turn, the small biz gets new reviews on Yelp, Google+ etc without soliciting for them- and also get feedback on how to improve from unhappy customers.
As always, all thoughts welcome!
A major problem small businesses have is not getting feedback from their customers..
We would SOLVE this. How?
Create an app called, for example, BizFeedback, where users download this app and search for the business they were just at and rate their experience. If it is 7 stars or higher, it will show them a list of review sites (Yelp, Google+, etc) It will definitely not say you have to review on those sites because that is against Yelp TOS, etc. But it would show it. If the rating is 7 stars or below it would ask for feedback and how they can improve.
The customer would get a 10% off coupon their next time back for giving their feedback. In turn, the small biz gets new reviews on Yelp, Google+ etc without soliciting for them- and also get feedback on how to improve from unhappy customers.
As always, all thoughts welcome!
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