What do you guys think about this realization, agree or no?
By sheer luck, you find an offer under the mess on your desk and you stop.
That offer should have been sent 2 weeks ago like you promised firmly and with confidence.
Now you realize that it was sitting here and you not only lost a 5k order but betrayed your word that you've given so confidently.
What do you do? Send it of course! With a juicy apology: "I'm so incredibly sorry, this never happens" and so on.
Don't do that.
What signal are you sending? That your error is almost unforgivable, certainly extremly unprofessional. Even if your client may have been very patient, after THIS apology he won't be. Suddenly he'll realize how incompetent you are and wonders if working with you was a good idea.
Have you seen the videos where people just act like a baby has been hurt and the baby starts crying because of that acting as if it has been hurt for real? It's more or less the same here.
Instead
Be human about it with a brief apology or none and how your offer is going to help your customer. A short annotation like "I'm sorry to send it so late but now we can start this great opportunity to XY"
This way, you're shifting the focus away from your mistake and to the value you're providing.
Even if mistakes like this happen regularly, the solution is not to go about apologizing all day but to work on your process so that it doesn't happen at all or at the least very rarely.
Short apology and immediately going to the solution instead of lengthy tear-jerkers.
What is your opinion?
By sheer luck, you find an offer under the mess on your desk and you stop.
That offer should have been sent 2 weeks ago like you promised firmly and with confidence.
Now you realize that it was sitting here and you not only lost a 5k order but betrayed your word that you've given so confidently.
What do you do? Send it of course! With a juicy apology: "I'm so incredibly sorry, this never happens" and so on.
Don't do that.
What signal are you sending? That your error is almost unforgivable, certainly extremly unprofessional. Even if your client may have been very patient, after THIS apology he won't be. Suddenly he'll realize how incompetent you are and wonders if working with you was a good idea.
Have you seen the videos where people just act like a baby has been hurt and the baby starts crying because of that acting as if it has been hurt for real? It's more or less the same here.
Instead
Be human about it with a brief apology or none and how your offer is going to help your customer. A short annotation like "I'm sorry to send it so late but now we can start this great opportunity to XY"
This way, you're shifting the focus away from your mistake and to the value you're providing.
Even if mistakes like this happen regularly, the solution is not to go about apologizing all day but to work on your process so that it doesn't happen at all or at the least very rarely.
Short apology and immediately going to the solution instead of lengthy tear-jerkers.
What is your opinion?
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