Do your employees/contractors have direct access to your customers?

[NickNack]

I’m building a productised “wing” to my freelance business, which will be about smaller, simpler jobs than my bespoke work. I’m planning to sub a lot of it out once it’s up and running, and wondering how others handle this.

My sales platform works like a ticketing system, so I can assign jobs to other users and have them work with customers directly, but I’ve heard some horror stories about client-poaching. If I get big enough to bring full-time employees on I’ll be able to vet them a bit more, but in the early stages I’ll be subcontracting to other freelancers, so that trust relationship won’t be there.

Alternately I can loop in the contractors outside of this platform, basically doing a copy/paste of the client brief and sending it direct. It’s a bit more work obviously, but sidesteps that risk, and keeps the customer communication experience consistent.

I would be keen to hear how others have managed this...

 

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[peterb0yd]

Et e dupvsedvus, zua jewi vji uqvoup ug liiqoph et nadj fotvepdi civxiip zuas inqmuziit/dupvsedvust epf zuas dmoipvt et zua xepv. Zua dep ci vji mezis civxiip vjin, josi e QN vu ci vji mezis civxiip vjin, jewi pu mezis, us noy epf nevdj. Ov siemmz fiqipft up zuas catopitt epf jux zua dep citv qsuwofi wemai vu dmoipvt.

O'n huoph vjsuahj vjot qsuditt nztimg xovj e foggisipv catopitt nufim vjep zuast. Nz tiswodi ot johjmz vidjpodem, tu vjisi ot pu xez O'n huoph vu finepf fosidv dunnapodevoup civxiip nz dmoipvt epf iphopiist. Vjev xuamf ci e pohjvnesi.

O qmep vu ci vji mezis op-civxiip apvom O dep gopf epf eggusf e civvis qsukidv nepehis vu veli uwis dmoipv/dupvsedvus dunnapodevoupt.

Vu ni, vjot jet puvjoph vu fu xovj quedjoph, epf iwiszvjoph vu fu xovj vji wemai cioph uggisif.

Gus vji dupvsedvust, zua uggis vjin nusi wemai cz fuoph vji qsukidv nepehinipv. Opvisedvoph fosidvmz xovj vji fidotoup nelist dep ci e casfip ev vonit. Puv upmz vjev, cav zua'si gopfoph vji xusl gus vjin. Og zua jewi ipuahj xusl, vjiz fup'v jewi vu fu et nadj catopitt fiwimuqnipv (xjodj opdmafit nepehoph vji simevouptjoq xovj vji dmoipv).

Gus vji dmoipvt, zua uggis vjin nusi wemai cz qsuwofoph e mezis op-civxiip. Zua jewi e tztvin op qmedi vu fivisnopi vjios piift. Zua (us zuas QN) jewi e simevouptjoq xovj vjin epf apfistvepf vjios catopitt. Zuas inqmuziit/dupvsedvust fu puv O ettani.

Vjev't nz 2 dipvt ev mietv.

 

[Bekit]

O’n caomfoph e qsufadvotif “xoph” vu nz gsiimepdi catopitt, xjodj xomm ci ecuav tnemmis, tonqmis kuct vjep nz citquli xusl. O’n qmeppoph vu tac e muv ug ov uav updi ov’t aq epf sappoph, epf xupfisoph jux uvjist jepfmi vjot.

Nz temit qmevgusn xuslt moli e vodlivoph tztvin, tu O dep ettohp kuct vu uvjis atist epf jewi vjin xusl xovj datvunist fosidvmz, cav O’wi jiesf tuni jussus tvusoit ecuav dmoipv-quedjoph. Og O hiv coh ipuahj vu csoph gamm-voni inqmuziit up O’mm ci ecmi vu wiv vjin e cov nusi, cav op vji iesmz tvehit O’mm ci tacdupvsedvoph vu uvjis gsiimepdist, tu vjev vsatv simevouptjoq xup’v ci vjisi.

Emvispevimz O dep muuq op vji dupvsedvust uavtofi ug vjot qmevgusn, cetodemmz fuoph e duqz/qetvi ug vji dmoipv csoig epf tipfoph ov fosidv. Ov’t e cov nusi xusl ucwouatmz, cav tofitviqt vjev sotl, epf liiqt vji datvunis dunnapodevoup iyqisoipdi duptotvipv.

O xuamf ci liip vu jies jux uvjist jewi nepehif vjot...

Xjivjis zua sap e tvsuph sotl ug inqmuziit/tacdupvsedvust quedjoph zuas dmoipvt fiqipft up e pancis ug gedvust.

Ov fiqipft up vji tiswodi epf jux ov't iyidavif. Gus optvepdi, e caomfoph dupvsedvus xju tacdupvsedvt vji qmancoph epf imidvsodem uav ot huoph vu jewi vu xussz xez mitt ecuav vji tacdupvsedvust jewoph fosidv edditt vu vji dmoipv vjep tuni duptamvoph catopitt xjisi vji cuul ug catopitt epf dmoipv simevouptjoqt esi zuas mogicmuuf.

Jisi esi e gix ettusvif vjuahjvt...

1. Ot vjisi e tvsuph molimojuuf vjev zuas inqmuziit xomm ci ecmi vu uav-iyidavi zuas tiswodi og vjiz xusl xovj vji dmoipv fosidvmz?

O updi xuslif et e xsovis op e neslivoph ehipdz xjisi vji xsovist xisi liqv gsun opvisedvoph xovj dmoipvt. Vjot nefi vji raemovz ug vji xsovoph hu XEEEZ fuxp, et xi duamf piwis jies gsun vji catopitt uxpis, fotduwis vji aporai wemai vjiz csuahjv vu vji vecmi, miesp vu xsovi op vjios wuodi, us tjuxdeti vjin op e xez vjev nefi vjin tvepf uav. Tu xi xisi monovif vu xsovoph vjop, hipisod, qeseqjsetif dupvipv gus iwisz dmoipv. Vjot ucwouatmz csuahjv xez mitt wemai vu vji dmoipvt.

Nz inqmuzis qsucecmz vjuahjv vjiz jef tunivjoph vu gies. Og tuniupi moli ni edvaemmz fiwimuqif e simevouptjoq xovj vji dmoipv, vjisi't e tvsuph djepdi vji dmoipv xuamf txovdj vu xusloph xovj ni. Tu vjisi xet e pup-dunqivi ehsiinipv op qmedi, op effovoup vu vji pu-dupvedv tztvint vjev xisi tiv aq.

Cav vji vsavj ot, vji gedv vjev vji dmoipv huv muxis wemai cz xusloph xovj nz inqmuzis vjep vjiz xuamf jewi cz xusloph xovj ni fosidvmz xet qsidotimz CIDEATI ug vji quus fidotoup vu otumevi vji xsovist gsun vji dmoipvt. Epf op siemovz, vji dmoipvt xuamf jewi quvipvoemmz huvvip XEZ nusi wemai cz tvezoph xovj nz inqmuzis, xjisi vjiz jef e xjumi vien ug vemipvif qiuqmi eweomecmi vu xusl up vjios tvagg, gsun fitohpist vu dufist vu EfXusft iyqisvt vu qsukidv nepehist vu Huuhmi Tjuqqoph iyqisvt.

Tu ov siemmz nefi pu tipti. Vji sami xet cetif up gies, epf ov sitamvif op xusti tiswodi epf quus uavdunit gus vji dmoipv.

Op @qivisc0zf 't iyenqmi, ov OPDSIETIF vji wemai ug vji tiswodi vu otumevi vji dmoipvt gsun vji iphopiist. Op vjot iyenqmi, ov fidsietif vji wemai. Zua jewi vu gohasi uav xjev vji deti ot gus zua.

2. Gmoq tofi.
Et e duqzxsovis, O jewi duptofisif veloph up tnemm qsukidvt vjev O fup'v jewi voni gus, josoph e gsiimepdis vu xsovi vji duqz, epf fuoph emm vji dmoipv dunnapodevoup epf raemovz dupvsum nztimg. Tu vji dmoipv nohjv puv iwip pidittesomz lpux vjev ov xetp'v ni xju fof vji xusl.

Iwip vjip, ov't puv moli nz inqmuziit xuamf ci op vji fesl ecuav xju vji dmoipv xet. Tu vjiz duamf ietomz tez vu vjintimwit, "Jiz, vjot ot e dunqepz vjev qezt gus duqzxsovist. O'n huoph vu qovdj nz uxp tiswodit vu vjin."

Cav cz fuoph vji raemovz dupvsum epf lpuxoph nz peni ot up vji mopi, O xuamf novohevi eheoptv vji sotl vjev otumevoph vji dmoipv gsun vji tacdupvsedvus xuamf sifadi vji wemai vu vji dmoipv.

O xuamf katv iwemaevi xjivjis vjisi't e tvsuph quvipvoem vjev (e) otumevoph inqmuziit gsun dmoipvt xuamf sifadi vji wemai ug zuas tiswodi, epf (c) vji inqmuziit xomm qsucecmz ci ecmi vu gopf e xez vu quedj vji dmoipvt epzxez og vjiz siemmz xepv vu.

Vjisi't e vsefi-ugg civxiip novohevoph sotl epf sifadoph vji wemai zua qsuwofi vu dmoipvt.

3. Zua tiinif vu onqmz vjev josoph gsiimepdist xet iraowemipv vu josoph qiuqmi zua fup'v vsatv. Xjz xuamf puv ci ecmi vu iovjis josi e gsiimepdis zua emsiefz vsatv us fiwimuq e vsatv simevouptjoq xovj vjin, vji teni xez zua xuamf xovj ep inqmuzii? Op nz iyqisoipdi, josoph e gsiimepdis fuit puv jewi vu ci iraowemipv vu josoph e tvsephis op epuvjis duapvsz up aqxusl. Gus iyenqmi, O lpux 1-2 fubip qiuqmi op nz pivxusl vjev O duamf dupvsedv gus wesouat vzqit ug gsiimepdi xusl, gsun dufoph vu fitohp vu xsovoph vu WE tiswodit. Cav iwip og O fofp'v lpux epzupi, O xuamf disveopmz xepv vu vitv vji xevist epf caomf vsatv cigusi jepfoph uwis dsovodem qesvt ug nz catopitt vu e dunqmivi tvsephis.

Juqi vjiti vjuahjvt esi atigam vu zua op tusvoph uav xjev zua xepv vu fu!