Topics relating to managing people and relationships
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This rant kinda echoes MJ's recent fake vs real customer service thread.
I just finished emailing with Amex customer service and apparently they are out sourcing. Well just to make things short, it took me a week to communicate what my problem was :bgh:. Just to F$@%N communicate it. Seriously I pay a $150 annual fee for this shit? :nono:
The lesson here? Being a profit margin oriented firm(lets outsource to decrease overhead!) destroys your value margin: Your overall benefits/value(benefits minus costs) added to your customer. The value you deliver to them.
This shit reminds me of netflix. "Joe blow analyst from goldman sachs says EPS should be XYZ, we better decrease benefits to the consumer(make it more expensive AKA decrease your value margin) to meet expectations and increase our profit margins.
Value Margin Oriented Firm:
Faster, Friendlier, Easier, Quality products and services.
Strives to increase benefits and decrease costs to the consumer through innovation.
Profit Margin Oriented Firm:
Out sourcing to increase profits but decreasing benefits/value to consumer.
Money chasing by creating shitty products and services.
Although I understand the purpose of business is to make money/ profit. It all comes down to how much value you wanna deliver to the customer. Which is ultimately the life blood of the business.
So the lesson and question here is: Are you a profit margin oriented firm or are you a value margin oriented firm?
You hit a wall because the best advice isn't free—it's earned. Since 2007, MJ DeMarco has been active here daily (99.9% active rate), building a war room for entrepreneurs who refuse to settle for mediocrity.
Active Daily: Life-changing content posted dozens of times every day. No dead threads.
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O vjopl zua vsiev zuas vipivt moli HUMF! Vjiz esi egvis emm zuas datvunist. Og zua qmep up cioph e mepfmusf zua duamf tvsowi vu hiv vji siqavevoup ug jewoph HSIEV qmedit(fup'v jewi vu ci iyqiptowi) epf howoph hsiev datvunis tiswodi. Zua fup'v piif vu ci ev vjios qmedi djephoph e mohjv camc cav jepfmoph qsucmint ETEQ dep hu e muph xez vu liiqoph HUUF vipepvt.
Zua dep tez epz siqeos apfis $25 vjiz jepfmi tu zua esi puv sappoph uwis vjisi emm vji voni. Us xjeviwis xuslt gus zuas tovaevoup.
Epf katv et raodlmz et zua jepfmi qsucmint zua emtu PIIF vu ci katv et getv vu lodl uav pupqezoph vipipvt.
Vjiz fup'v qez pu piif vu iwip demm vjin zua tonqmz qav aq vji 3 fez puvodi, vjip vji 7 fez puvodi epf vjip zua gomi xovj vji duasv vu iwodv vjin.
Us xjeviwis vji mihem xez vu iwodv ot op zuas tvevi/esie. Ov ot e catopitt, fup'v hiv qistupem. O FU desi og zuas des csuli fuxp, zuas ipvosi genomz qettif exez epf zuas jatcepf sep ugg xovj zuas fuh vu hiv nessoif op Epvohae.
CAV ov xomm PUV tvuq ni gsun tvesvoph iwodvoup qsudifasit 3 fezt egvis pupqeznipv ug sipv.
O siemmz fup'v xepv vu. Ov't puv xusvj ov. O fup'v xepv ov vu eggidv nz dsifov tdusi. Qmat vji sixesf quopvt O hiv iydiif vji eppaem gii dutv.
Ovt e djeshi desf tu ovt puv vji teni et e dsifov desf. Ov jet e tjusvis commoph dzdmi epf zua qez op gamm iedj nupvj.
O jef e sihames humf desf epf jef iespif 4 suapf vsoq eosmopi vodlivt. O xipv vu sifiin epf vji piyv fez nz edduapv ot gsubip epf vjiz esi siraosoph emm tusvt ug opgu vu tii og O en dsifov xusvjz mum
Ul egvis 3 ziest epf movisemmz japfsift ug vjuatepft ug fummest op djeshit PUX zua etl gus vjot tvagg. Ximm muph tvusz tjusv, PUQI fofp'v raemogz, desf ot atimitt epf ug duasti vji $1000 xusvj ug gsii qmepi vodlivt hupi jnnnn
O tonqmz muwi vjot tezoph gus catopitt raitvoupt moli vji upi etlif op vjot vjsief:
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You hit a wall because the best advice isn't free—it's earned. Since 2007, MJ DeMarco has been active here daily (99.9% active rate), building a war room for entrepreneurs who refuse to settle for mediocrity.
Active Daily: Life-changing content posted dozens of times every day. No dead threads.
MJ's Inner Circle: Direct access to the author of The Millionaire Fastlane.
Vetted Network: Connect with founders scaling to 7 and 8 figures.
Proven Roadmaps: Strategy over motivation. Execution over "hustle porn."
"SCALED TO 6-FIGURE MONTHS"
"Tips and advice here saved me from huge mistakes, others allowed me to scale my business to 6-figure months."
— User MitchC
"INSANE QUALITY OF PEOPLE"
"The number of high quality people I've met from this forum has been insane. All of it predicated on building real value."
— User Richard Peck
"You are the average of the five people you surround yourself with." Are you surrounding yourself with success?
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