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Answer your phone!
Seriously, I just had another one that left me on ring. Will I be calling back later? No, I just rang their closest competitors and arranged the appointment that I needed for my car. At least call back asap.
This isnt the first time. It happens to me to roughly 1/3 of all enquiries I send. Small businesses and freelancers not answering calls or ignoring e-mails. Rarely I have been called back. Replying late is as bad as not responding at all.
We had a design contract worth roughly 10k and I contacted 7 providers. One emailed and called back immediately. Two emailed in 24 hours, two emailed 5 days later to arrange a call for the next week and one had given no response. We picked one contractor after speaking to three in less than 48 hours. But calling me back a week later to ask for more details when I have already received a wireframe from the guy that I contracted to do the job? Thats just bad.
Every time I do a B2B enquiry this happens.
If your communication is already bad in the sales-part I dont even want to know how bad it gets when we have closed the deal. Not answering calls, not calling back, not e-mailing back or replying e-mails late are all red flags. In this day and age with everybody having a smartphone and e-mails on the phone you have to reply!
Seriously, I just had another one that left me on ring. Will I be calling back later? No, I just rang their closest competitors and arranged the appointment that I needed for my car. At least call back asap.
This isnt the first time. It happens to me to roughly 1/3 of all enquiries I send. Small businesses and freelancers not answering calls or ignoring e-mails. Rarely I have been called back. Replying late is as bad as not responding at all.
We had a design contract worth roughly 10k and I contacted 7 providers. One emailed and called back immediately. Two emailed in 24 hours, two emailed 5 days later to arrange a call for the next week and one had given no response. We picked one contractor after speaking to three in less than 48 hours. But calling me back a week later to ask for more details when I have already received a wireframe from the guy that I contracted to do the job? Thats just bad.
Every time I do a B2B enquiry this happens.
If your communication is already bad in the sales-part I dont even want to know how bad it gets when we have closed the deal. Not answering calls, not calling back, not e-mailing back or replying e-mails late are all red flags. In this day and age with everybody having a smartphone and e-mails on the phone you have to reply!
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