Lex DeVille
Sweeping Shadows From Dreams
FASTLANE INSIDER
EPIC CONTRIBUTOR
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Hello,
For some reason I freeze up during cold calls. Whenever a prospect on the other side of the phone asks me a question I just get paralyzed.
I did this telemarketing thing just yesterday and I was given a script to set appointments. Simple right? Part of the script was to say "Im calling from the cpa firm". The guy asked 'whats that?', and I hung up
was totally embarrassed, he tried calling back,felt like a moron. All I had to do was give the name of the CPA firm, but I was too pussy to answer the question.
It seems easy cold calling but hats off to the guys that have the balls to do it.
F*ck that I hate cold-calling!
Anyway, how many calls have you made? I noticed I started to be a little less tense after about 10 calls or so.
Listening to some motivating music first also helps (me).
I haven't really frozen up on a cold-call, but I get really scattered sometimes.
One thing I've noticed most people appreciate is someone who owns their failures.
Anytime I fail at a cold-call or in-person I own it and say something like "dang, this is my first call/pitch etc. of the day! Sorry it had to be you, cause' I'm so tense and nervous I can't think straight." then they feel all sympathetic and you can move forward.
A lot of people say don't apologize, but I'm telling you it works. Go check out my raw review thread and you can see it in video. The first place I pitched an idea to I was failing hard and just owned it. After that things smoothed out.
May work, may not, but it's worth a try, right?
Also check out the NLP concept reframing.
This has helped me some, when I remember to use it haha.
Reframing from the context of you being an annoying sales person to you being someone calling to help the other person out.
I still need a lot of practice in that area, but over time we all get better.