Will US customers trust a small non US based company?

[poznahv]

The thread title is prety eloquent. If I start a small company to sell products in the US over internet, I guess customers will be very reluctant if it's not a US based company, right? The point of this topic is to know to what extent they will. We can extend the question to any country: If your company is in country B and you sell in country, customers may think that if they don't get satisfaction they won't be able to do anything about it.

 

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[RazvanRogoz]

Not really.

As a freelancer I've dealt with US clients for a long, long time. About 75% are from the US or UK.

I know someone selling supplements in the US. I know someone else selling clothes.

Actually, nobody gives a F*ck from where you are. They care about your USP and what you can do for them.

That's your real concern.

Razvan

 

[poznahv]

Thanks for your answer but are you selling products or services? I you are selling services you may have less conservative, more pragmatic customers.

 

[RazvanRogoz]

I am selling services (personally) but I know people who sell products (physical and digital) without a problem.

Your main concern should be your USP, how you are adding value to your customer and less this. Send me a PM and we can talk more on Google Chat.

Razvan

 

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[Cinnabon]

I would be reluctant as a consumer if I had to pay more for shipping of my purchase.

 

[BeachBoy]

you can be based outside the US but the customer could not see that.

You can drop ship from a US warehouse so no shipping charges, you can have a US address for mail correspondance forwarded to your international address so people can use regular mail. You can have a 1-800 number in the US redirected to your outside phone (expect timezone difference though)

You can make money in the Caiman Islands but still sell your product from the US...

 

[Jacobfk1]

Speaking as a consumer, I would only care about a limited selection of products.... i.e. Big purchase. If it's under $500, no one will care or potentially even realize.

 

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