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Free registration at the forum removes this block.I suspect you'd compete with the customer's nephew. And he's free.
At least when you're going for consumers.
There will be many people paying for it. But you must figure out of a way to execute it and charge it.Would you pay a monthly fee to have unlimited home IT support? I find myself constantly helping in-laws and my parents with little issues they have with their computers and/or phones.
Instead of having a bill every single time you are called, I was thinking more of the approach of a membership. Could scale up if the client load is too much.
Perhaps a premium tier that has home visits as well?
Not sure, just throwing it around a bit.
I would target consumers that have oldish parents and high paying jobs. They don’t have the time. But wish they could help their parentsThere will be many people paying for it. But you must figure out of a way to execute it and charge it.
Nothing is really free in this world.
Because for people who are really bad with computers you have to do it face to face, the service fee is really high, it only makes sense to charge on a per service basis.
A lot of boomers holding high office positions with high pay are struggling to use it for work. No problem spending 1k a month to solve a pain in the a$$ when you are drawing 5 digit monthly salary.
I think it has to be for work related execution not about downloading an old song from youtube otherwise the service has no economics sense.
I am already doing this on a part-time “friendly rate” basis. Both generations have high paying jobs.I would target consumers that have oldish parents and high paying jobs. They don’t have the time. But wish they could help their parents
Didn't expect this thread to pop back up!Because for people who are really bad with computers you have to do it face to face, the service fee is really high, it only makes sense to charge on a per service basis.
I almost laugh when I heard about TeamViewer.Didn't expect this thread to pop back up!
This is the part I struggle with, and I think is what would greatly hamper the ability to scale.
I wonder if there is a middle ground in there between a full home visit (e.g. GeekSquad) and them calling their grandson over the phone asking for help.
Maybe something using TeamViewer (or a different remote desktop software) for quick 15-30 minute fixes? I seem to remember there was a wordpress site that did support and they only handled quick problems, not big problems. wp ninja or something like that?
Then there's the problem of trusting the people you hire. Let's say this actually goes well and I'm able to outsource some of the support. Maybe to college kids or off-hour freelancer IT support. Maybe you record all sessions through TeamViewer to make sure people aren't trying to see sensitive documentation?
I really feel like there is something here but I can't place my finger on it. I'm constantly doing IT support for my in-laws, my parents and my brother-in-law. 85% of it could be done in less than 15 minutes if I was sitting in front of their computer.
This is already a competitive field in my country where government subsidize the companies who sent their staffs for such trainings.Just had a thought, what about a consulting service you sell to businesses for lunch and learns to go over basic software?
I know every job posting says you have to know excel, word, etc. but I know from sitting in a large office 1/2 the people can't figure out basic things and IT is too busy (aka doesn't care) and will never walk them through anything.
Maybe it's not targeting the people at home on their home computer, but the boomers sitting at a desk and don't know what to do?
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