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Unlimited IT Support

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GradyS

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Would you pay a monthly fee to have unlimited home IT support? I find myself constantly helping in-laws and my parents with little issues they have with their computers and/or phones.

Instead of having a bill every single time you are called, I was thinking more of the approach of a membership. Could scale up if the client load is too much.

Perhaps a premium tier that has home visits as well?

Not sure, just throwing it around a bit.
 

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jon.M

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I suspect you'd compete with the customer's nephew. And he's free.

At least when you're going for consumers.
 
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GradyS

GradyS

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I suspect you'd compete with the customer's nephew. And he's free.

At least when you're going for consumers.
Exactly though, that's what I'm thinking about. There are so many nephews/son-in-laws/daughters/etc that have to be IT support for family. I do it for mine as well, but I actually enjoy doing it. It's fun to explain how to do something in the simplest terms possible.
 

rogainer

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Yeah this is actually a popular business model. I've been doing managed services for 6 yrs but never to consumers. It's a totally different game but can be very profitable if done right
 

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