- Thread starter
- #10
So we went for our meeting with the client. He was late and we had to wait in his conference room. Nervousness kicked in while we sat quietly in the empty room and watched the seconds ticked away.
10 minutes passed by. No signs of him coming in.
20 minutes… Still nothing…
After more than 30 minutes, he came rushing in, apologetic for being late. He was very polite to us and showed no signs of negative emotions. That gave us a huge relief. Then he invited us into his office, and got his staff to make us tea.
We proceeded with the discussion with the IT contractor speaking to us over the phone’s loudspeaker. The client asked him to come at a much later time as he thought he would be very late.
We had a very fruitful discussion that day. Not only did the client agreed to pay for all the upgrades, he also spent some time with us to sort out some issues that we’ve been meaning to discuss with him.
So the best case scenario played out, and it was even better than what I had imagined. We’d still have to wait for the upgrade to take place before we can be 100% safe, but as of now, it’s a done deal. More work will be waiting for us once the upgrade takes place.
The take away lessons I got from this incident:
1) When you screw up, take immediate actions to remedy the situation. Client might not be happy that things didn’t go smoothly, but they’ll know that you can be trusted. That will help you grow your business and reputation in the long run.
2) In whatever situation, always hope for the best, but be prepared for the worst.
10 minutes passed by. No signs of him coming in.
20 minutes… Still nothing…
After more than 30 minutes, he came rushing in, apologetic for being late. He was very polite to us and showed no signs of negative emotions. That gave us a huge relief. Then he invited us into his office, and got his staff to make us tea.
We proceeded with the discussion with the IT contractor speaking to us over the phone’s loudspeaker. The client asked him to come at a much later time as he thought he would be very late.
We had a very fruitful discussion that day. Not only did the client agreed to pay for all the upgrades, he also spent some time with us to sort out some issues that we’ve been meaning to discuss with him.
So the best case scenario played out, and it was even better than what I had imagined. We’d still have to wait for the upgrade to take place before we can be 100% safe, but as of now, it’s a done deal. More work will be waiting for us once the upgrade takes place.
The take away lessons I got from this incident:
1) When you screw up, take immediate actions to remedy the situation. Client might not be happy that things didn’t go smoothly, but they’ll know that you can be trusted. That will help you grow your business and reputation in the long run.
2) In whatever situation, always hope for the best, but be prepared for the worst.
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