To me customer service is what differentiates a company to another. This is why I stuck with T-Mobile, and I got rid of AT&T as soon as I could.
Two examples.
- Yesterday night I ended up at a BJ’s with my family. We ordered two kids pizzas and a nice medium pizza for me and my wife. After a while the waitress informs us that the kids pizzas were not good enough so they were making new pizzas for them, but we had to wait ten more minutes. After a few more minutes the manager came at our table, and apologized profusely. He kept checking on us, asking if we needed anything etc. We didn’t complain, managing a restaurant is hard and error happens and since we were not in a hurry there was no reason to freak out. When the pizzas were ready, the manager served them to us. And, of course, he removed the pizzas from the check… and he also removed the drinks. So we ended up paying $10 or so for three pizzas and drinks. I left a written the manager a message thanking him for his concern and for his good customer service.
- Last Sunday we were in a neighboring city and we ended up… well, at a very good Italian restaurant eating… pizza. First of all, they opened the restaurant earlier, just for us. Then, the waiter gave us free drinks. Then they told the kids that they could see the pizza maker making the pizza (in that place it’s handmade). After a while my kids show up with two pieces of dough, apparently they told ‘em to make pizza to be put in the oven, which they promptly did. My kids loved it, and ate not only the pizza we ordered, but their own pizzas! Of course, we didn’t pay for the two pizzas. Again, I left a message of appreciation. Be aware that the restaurant is located in a very rich city; it’s common to see McLaren’s or Lamborghinis.
Bottom line: two different styles of service were great, and we will certainly go back.
Bottom bottom line: it seems I can’t pay for pizzas.
Two examples.
- Yesterday night I ended up at a BJ’s with my family. We ordered two kids pizzas and a nice medium pizza for me and my wife. After a while the waitress informs us that the kids pizzas were not good enough so they were making new pizzas for them, but we had to wait ten more minutes. After a few more minutes the manager came at our table, and apologized profusely. He kept checking on us, asking if we needed anything etc. We didn’t complain, managing a restaurant is hard and error happens and since we were not in a hurry there was no reason to freak out. When the pizzas were ready, the manager served them to us. And, of course, he removed the pizzas from the check… and he also removed the drinks. So we ended up paying $10 or so for three pizzas and drinks. I left a written the manager a message thanking him for his concern and for his good customer service.
- Last Sunday we were in a neighboring city and we ended up… well, at a very good Italian restaurant eating… pizza. First of all, they opened the restaurant earlier, just for us. Then, the waiter gave us free drinks. Then they told the kids that they could see the pizza maker making the pizza (in that place it’s handmade). After a while my kids show up with two pieces of dough, apparently they told ‘em to make pizza to be put in the oven, which they promptly did. My kids loved it, and ate not only the pizza we ordered, but their own pizzas! Of course, we didn’t pay for the two pizzas. Again, I left a message of appreciation. Be aware that the restaurant is located in a very rich city; it’s common to see McLaren’s or Lamborghinis.
Bottom line: two different styles of service were great, and we will certainly go back.
Bottom bottom line: it seems I can’t pay for pizzas.